Anja Ising Email & Phone Number

Ambassador during San Francisco Travel partnership events, networking, promoting relationship building, facilitating new partner connections, inspiring business development and cultural interaction.

San Francisco, California

• Department’s Salesforce Super User• Managed international high-end groups trips and travel trade operations• Improved and implemented new processes for the department (Salesforce, FAM strategy, office training), close cooperation with IT Department• Conducting office training and orientations• Acted as a liaison between international offices and SF Travel• Worked closely with marketing department on various projects (i.e. SF Cruise Terminal Brochure)• Created and managed travel trade e-newsletter• Assisted and coordinated international RFPs as well as other projects and events (i.e. San Francisco Receptive Event)

Redwood City

• Assisted management with the overall operations, marketing and administration of the startup accelerator program• Supported continuous (re-)design, improvement and implementation of new and existing processes• Contact person for current, graduate and future startups participating in the program• Assisted participating companies with their participation in the program• Communicated with and coordinated Mentor group, business partners and affiliates• Hosted visitors and gave presentations• Organized workshops and events for program participants• Maintained contact database/CRM• Initiated changes to operational procedures, where applicable, ensuring consistency with regulatory requirements and corporate guidelines

San Francisco

GO WEST TOURS is a receptive operator that handle leisure group travel, individual travel, and incentive travel for mainly European clients.Job responsibilities•Contact person for the German market in regards to bookings, quotations and other travel issues. • B2B cooperations with German and international clients• Establishing quotations and itineraries for individual travelers• Close cooperations with hotels and suppliers in the US and Canada• Contracting and reservations management• Issuing vouchers and all necessary documents for the programs• Written correspondence with clients: quotation of the programs, confirmation, invoicing, etc.• Establishing good supplier relationsships• Operations Management and time management• Problem solving with providers and negotiating rates• Business Development and improvement of the programs (finding alternative ideas & suppliers)• Account management and payment

Crete, Greece

• Respond to guests needs and react promptly to guests’ requirements, provide high class customer service,• Responsible for complaint management and quality management• Coordinate and manage communication between guests and staff, close cooperation with hotel management• Analyze customer feedback and provide strategic direction to continuously improve overall rating in close cooperation with hotel management• Direct TUI Sensimar team to ensure all standards and operating procedures are adhered to• Guest relation upon arrival and departure• Provide information about excursions, the destination and the hotel to the guests• Customer service for German and international guests• Communication and cooperation with other hotel departments (reception, food and beverage, housekeeping)

Heidelberg

• Management of study abroad programs for American students• Operation of excursions, projects & events• Marketing & Social Media• Business Development• Care and support of American students• Administrative duties, liaison with partner universities in America, chaperoning groups, organization of symposiums, research, execution and related accounting duties• Training and supervising program coordinators• Accounting• Hiring

Heidelberg, Germany

Sydney, Australia

• Administration, marketing, customer service,• Program management and leading groups of international students• Database creation and schedule planning of the language travel department. Working closely with host families, teachers and supervisors

Vancouver, Canada Area

Work closely with Tamwood International Language School and Go International to support international students in job search, language learning and cultural interaction.

Vancouver, Canada Area

• Cash desk, customer service and care, storage work, strong communication & sales

Bachelor In Business Administration (Bba) In Tourism Management, International Travel And Tourism Industry

Thesis Topic: Language Learning And Other Forms Of Tourism - A case study of language learning and backpacking abroad

Exchange/Study Abroad Semester, International Tourism Management

Activities and Societies:Completed courses: • English for Specific Purposes: Oral Communication and Culture • Cultural Awareness.