Anjali Gupta Email & Phone Number

Dublin, County Dublin, Ireland

County Dublin, Ireland

• My role involves establishing peering sessions between customers and the client org. • Responsible for placing cross-connect orders and establishing Peering connection with third party Vendors along with assigning patch panel and ports correctly.• Turning up, migrating and terminating the Peer interconnects, ensuring accurate creation of contract for cross connect orders and placing order requests for router patching if applicable.• Ensuring accurate creation of circuit path designs.• Responsible for performing light test, ping test and BGP test and escalating missed milestones, ping testing, and overseeing implementation of network capacity for corporate offices and data centres worldwide.• Managing cradle-to-grave implementation activities to meet aggressive deadlines.• Leading discussions with carriers and external customers, work closely with internal departments, and document tickets in status tracking database.• Work with Data Centre Technicians to patch fibres with reserved ports and troubleshoot any issues that arise such as Loopback Testing, SFP, Port status.• Design network paths including DWDM devices with precise accuracy. Assist technician with troubleshooting DWDM devices when necessary.• Experience with designing network paths with Lease waves and Dark Fibre.• Testing Peering connection using Ping tests, IP configuration, monitor traffic, confirm BGP sessions and LACP configs.• Completing live, bulk Router Migrations in different POPs around EMEA.

New Delhi Area, India

Worked as a contractor in Maritime Defence Industry and supported critical applications for The Indian Navy. Involved in gap fit analysis, designing compartment layouts for weapon section and peering.• Worked as design engineer in an indigenous ‘Ministry of Defence’ project mainly responsible for drafting blueprints, creating test prototypes, and overseeing the manufacturing process.• Designing weapon section compartment layouts and Editing the design layouts in AutoCAD 2D.• Worked with the team comprising of officers and ministry officials, architects, production team and across the functional units to identify business needs and discuss solution options. • Prepared the deck plan of several warship compartments and fit the equipment’s in specified area.• Developed strong organisational skills and detail-oriented approach. Also developed capability of managing high pressure and short timelines, with the willingness to be flexible.Service Delivery / Project Coordinator• Worked as a conduit between the Navy officials and the potential vendors while effectively managing the team members, including technicians and advisors, to ensure team objectives and procurement goals are being carried out.• Displayed extensive working knowledge of industry standards and practices, including product details and vendor services offered.• Documented the service level agreement and maintained all outstanding issues in a ticket tracking system and worked towards their prompt and speedy resolution.• Offered exemplary customer service, including maintaining customer/vendor relationships and ensuring highest quality of products and services being delivered and taking care of any customer concerns or complaints quickly and professionally.• Regularly audited work being done, and customer service being provided to ensure all standards are met and that repair/installation work is carried out effectively, correctly, and thoroughly.