Ankesh Dhankar Email & Phone Number

New Delhi Area, India

upGrad Enterprise is the B2B upskilling division of the leading online education & skilling company, upGradResponsibilities• Research and evaluate multiple industry-wide Learning Solutions, Technology, Upcoming feature, Market Change etc.• Create road-map for upgrading the features by analyzing new requirements and efforts estimation to meet changing customer requirements. • Key Account Management, Sales management, Project Initiation, implementation, Delivery & Monitoring for digital learning platform – Centum LearnPro®, ATOM® • Creating strategy and driving the Digital Transformation for the organization.• Incident Management, tracking, follow-up and closure for new incidents raised in consultation with internal and external stakeholders.• Team handling and be the voice of customer to deliver excellence in client servicing.

New Delhi Area, India

1. Budget preparation and maintaining efficient cost control by operating within the operational budget set for the distribution center.2. Forecast purchase, sales and distribution plans. Design techniques to evaluate forecast and improve forecasting. 3. Define and monitor inventory level as per ABC analysis, implementing strict measures in operating procedures to optimize resource utilization.4. Channel management and market mapping. Ensuring main dealers, sub dealers and retailers are maintaining sufficient stock.5. Supervise team’s performance through performance planning, coaching, appraisal and efforts.6. Network planning and distribution of goods.7. Make recommendations for modifications to procedures or processes impacting their work group or center that will maximize efficiency, productivity, and reduce costs.8. Channel management and mentoring sales team in achieving assigned target without compromising customer satisfaction level.9. Market mapping and increase retail coverage in defined territory.

Gurgaon, India

1. Implementation of all pre and post-test day processes including candidate registration, documentverification, test day security, data entry, exam cancellation, result declaration etc.2. Responsible for monitoring effectiveness of partners by conducting random spot audits and suggesting improvement plans.3. Carrying out spot check at examination centers to check effectiveness of current operational processes and implement Six Sigma tools to eliminate waste and improve cost effectiveness.

New Delhi Area, India

1. Responsible for driving the peak performance, Voice of customer (VOC) and initiate to drive the improvement required.2. Monitor KPIs as well as service level agreement between customer and sales and Operations.3. Responsible for assuring the compliance and adherence with the global policies andstandards related to the operations manuals, Compliance & Performance guidelines.4. Carryout Six Sigma projects to remove waste from existing operational processes.

Bachelor'S Of Technology, Computer Science, A+

Master Of Business Administration, Retail Management, Operation, B+

Intemediate, Science