Ankit Khanna Email & Phone Number

Melbourne, Victoria, Australia

- Providing and managing technical and project consulting services to ESRI Australia clients for the delivery of geospatial business solutions.- Consulting directly with client and technical resources to build solutions.- Planning and executing actions based on project priorities.- Conducting presentations, customer visits and scheduling meetings to capture requirements and prepare technical solution.- Supporting delivery of Pre-Sale activities by developing and planning conceptual solution.

Melbourne, Australia

- Lead & support all aspects of customer implementations.- Define detail project implementation plans.- Serve as the lead contact for daily customer interaction and implementation activities.- Coach and prepare customers for successful rollouts of the projects. - Ensure effective transfer of information learned in training to the work environment.- Diagnosis, research and analyze customer issues and requests.- Develop, track and report key implementation progress metrics.- Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings and sequences.- Assist with spatial and non-spatial data analysis.- Identify gaps in functionality and work with product management to enhance our products.- Participate in enhancement creation, release and change management activities.- Create and update product and training documentation.- Support sales team during selling and discovery process.- Develop, scope and estimate implementation projects with the Sales Team.

Melbourne, Australia

- Taking ownership of customer issues reported and seeing problems through to resolution.- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.- Research and evaluate latest trends in technology and provide best solutions to clients.- Consult with client to improve or provide enhancements on existing systems/projects.- Oversee installation of new Systems/Solutions.- Analyze workflows and recommend systems that suits best bit for client and organization.

Melbourne, Australia

- Analyze business requirements and develop cost effective systems and solutions.- Resolve any conflicts and manage infrastructure and implementation of new business systems.- Collaborate with users to resolve queries, provide training requirements and recommend changes and enhancements to system.- Coordinate with Product Development team to determine business requirements and translate them to technical specifications.- Develop and supervise system documents related to the changes and enhancements done to the process and system.- Analyze and determine process problems, resolve them and prepare technical specifications.

Master Of Information Technology, Information Technology

Professional Year

The ACS Professional Year Program in Computing/ICT provides an additional pathway from university to employment within Australia, offering.

Bachelor Of Science (Bsc), Information Technology