Responsible for all aspects of the business as a business owner. b. Measures effectiveness and efficiency of the Operational processes and drive technological interventions to build scale and efficiency. Regulatory Compliance, Audits- Process/Transactional Level and adherence to SLAs Strategize & Build the frame work and ensure to stream line existing SOP's in co-ordination with the Service Delivery Heads.Deliver high quality service through all touch points for the… Show more Responsible for all aspects of the business as a business owner. b. Measures effectiveness and efficiency of the Operational processes and drive technological interventions to build scale and efficiency. Regulatory Compliance, Audits- Process/Transactional Level and adherence to SLAs Strategize & Build the frame work and ensure to stream line existing SOP's in co-ordination with the Service Delivery Heads.Deliver high quality service through all touch points for the Clients/Investors P&L Management through Effective budget allocation and manage overall Cost of OperationsInnovate to augment productivity and thrive constantly to improve on Quality and Turnaround Time Technological Interventions Technologically cast the Tech roadmap in terms of expectations in building a strong Technological Process road map. Identify the need and scope of automation in various processes and work closely with the IT teamStay updated on trending Operations requirement and manage internal stake holders & Clients to build efficiencies of scale through IT as a platform.Client Management: a. Front end the Service Delivery teams and focus on Client Relationship Management. b. Act as a facilitator between the client and Service Delivery teams and take lead in proactive Client communication c. Ensure the SLA's are met as per the contractual agreements and Clients expectations are accorded d. Manage Client reporting and Dash board of activities in time & take corrective action based on it e. Institute sturdy communication channels with the clients to manage escalations &take proactive steps to avoid any form of escalations. 4. Team Management - Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Attrition Management Competencies/ Skills : Strong Operational Knowledge, Service Delivery, Customer centricity & relationship management Show less