Ankit Shah personal email
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Currently working as a Senior Customer Success Partner for APJ Region at SAP in Customer Success (CX Customer Experience) on a variety of technical and creative projects and fields (Customer dependent). Having more than 12+ years of Managed Cloud expertise, I am Interested primarily in making people the best at what they can be from DevOps and programming to Support and help the Organisation with Digital Transformation. Always looking for interesting problems to solve, finding clever solutions to complex problems in a variety of different realms. Clarify the duties, roles and functions of team members between both prospective competing team members and their superiors.Carry out constant evaluation and adjustment within a specific period of time to ensure that both internal and external factors do not suffer. Good crises management skills to handle pressure from project challenges. Good leadership skills by carrying everyone along without any bias.In the past I was responsible for automation platform as well as customer environments, where hybris commerce solutions (Now Customer Experience) have been deployed and implemented as a cloud service using hybris and SAP cloud automation platforms. Involved in the implementation phase of a project and take over the technical responsibility for the site after the go-live. Work collaboratively with customers, operations, engineering and other team members from hybris to ensure a high availability and performance of customer sites hosted by hybris Cloud Services together with Implementation Partner (SI)Over 17+ years of experience in Networking, System Administration, Virtualization, Technical Support, Configuration, VoIP System Management and VMware Infrastructure, Azure and AWS.
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Senior Customer Success ManagerSapNorth Sydney, Nsw, Au -
Senior Customer Success PartnerSap Jan 2021 - PresentSydney, New South Wales, Australia
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Pm Lead - ApjSap Oct 2016 - Dec 2020Sydney, Australia- Senior Project Manager with experience operating in a leadership role managing a team.- Manage and run complex programs as well as lead the Project Management team.- Responsible for creating and implementing a strategy for the Project team that is in line with not only the department but the wider business goals.- Review, evaluate and provide visibility to leadership of ongoing issues/risks/progress- Take lead in communicating and maintaining relationships with Customers and Stakeholders across the business• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating details project road maps, plans, schedules and work breakdown structures. • Handled million-dollar projects involving transition of programs to new platforms and merger of systems with delivery as per Project timelines. Ensured defect-free releases through careful planning, testing and QA efforts.• Managed up to 5 projects at any one time successfully. The duration of the projects would run from 3 months to 9 months. Budgets for these projects were up to $10 million.• Facilitate stakeholder’s prioritisation of projects. Work closely with Operation Teams, Product, Risk, Legal, Marketing, Infrastructure, Network, DevOps to meet business objectives.• Change management of both internal staff and users including communications planning, issue resolution, risk mitigation and change impact assessment.• Managed various sub-teams like DevOps, Platform Support, Infrastructure, QA that helped to deliver the projects with quality and on time• Received various Appreciation awards from the Organisation for dedication and quality of work
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Managed Cloud ProjectsSap May 2014 - Sep 2016Sydney, Australia→ Administration, configuration and maintenance of hybris multi-channel commerce software and solutions including base applications (like Apache, Tomcat, Solr)→ Perform Application Deployment across various Customer Environments (DEV, STG, QA, Production)→ Ensuring that automation platform is working smoothly to perform regular deployments of custom applications and product upgrades across various environments→ Ensuring a sustainable high quality of service by collecting and monitoring key metrics and proactive planning of required mid and long term changes and improvements to the overall system→ Troubleshoot and find resolutions to complex technical problems across multiple tiers (web servers, application servers, DB servers, search cluster, backend services) → Provide and manage technical documentation about the applications and services hosted by hybris Cloud Services→ Automation using Shell script and Puppet (Entry Level)
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System Administrator / Release ManagerCignex Datamatics Feb 2013 - May 2014Toronto, Canada Area / Ahmedabad• Worked on a client Project on a Media Technology providing system administration & support. • Server Installation for VMS Project (Windows Server 2008, Linux RHEL 5.8, CentOS 5.8, 6.4)• Worked on Cisco UCS Blade Servers along with VMware Virtualization and UCS Manager• VMS Application installation (Client Media Product) along with Magento, MongoDB, Apache, JBoss, MySQL, Load Balance (haproxy).• VMware Infrastructure management (Virtual Server creation, VMware Tools, vMotion, Network setup)• Project Management, Project documentation and resource allocation• Visited Toronto, Canada for project related work• Involved in Release Management with expertise at creating builds and deployment projects, using tools like Subversion SVN, Jenkins, Bamboo and GIT.• Creating Release Notes and MOP (Method of Process), managing various environments like DEV, QA, STG, PROD from Release perspective. -
Network AdministratorDubsat Dec 2009 - Sep 2012Melbourne, Australia• Supervised configuration of Cisco Pix & Routers 500/800/2560/3500/3845, 2811 Firewall Series Devices • Troubleshot issues with the help of tools like WhatsUp & Netflow Manager• Migrated Google Apps from Exchange Server Conducted training on VMware VSphere VCP• Spearheaded distribution network of 300 network devices entailing Optus Australia Evolve Network & MPLS-Connecting all TV Stations in Australia & New Zealand• Rendered technical support to core Dubsat, Adsend and sub-station network and distributed network infrastructure & communications systems• Setup ShoreTel VoIP System in Australia (Melbourne/Sydney), New Zealand & UK• Configured:o Protocols like RIP, OSPF, EIGRP, BGP (part of CCNA/CCNP) o ACLs on network devices, IPSec Tunnels for Site-to-Site VPN, Layer 2-3 Routing o IPSec VPN Tunnels between various TV Station Remote Sites• Maintained:o Inter VLAN connectivity between AU, UK & NZo Virtual servers using VMware Infrastructure (ESXi Ver 4.0/5.0)• Handled DNS and DHCP Setup, FTP Servers, MTU & Fragmentation and VPN Setup• Managed:o Internet links, domains & hosting, mobiles & wireless broadband connection o Remote site connections like Evolve MPLS Network, Site-to-Site VPN, Advanced Routing & Layer 2 Switchingo Servers at Data Colocation Centreo VoIP Switch and ShoreTel VoIP Handsets and provided global connectivity through ISDN & SIP providers o Multilayer switching with subnetting and VLAN setupOSI as well as TCP/IP stack in relation to networking -
It System Support TechnicianDubsat Nov 2007 - Nov 2009Melbourne, Australia• Spearheaded Windows Server 2000, 2003, 2008 & 2011, Active Directory and group policies• Configured:o RAID configuration, software, desktop as per SOE and developed backups using Acronis True Image & Windows NT Backupo Dell PowerEdge Servers, Dell workstations and laptops, MacBook Pro, Symantec/VERITAS Backup Exec, Spam filter using Ninja Spam and Antivirus using Sophos Enterprise and Kaspersky Enterprise • Rendered support for user workstations with OS ranging from Windows XP to Windows 7 for Windows environment and MAC OS X for MAC platform• Served as direct point of contact for incident management, escalations & logging via. ticketing application Kayako • Rendered support by using ITIL frameworks like Kayako & Freshdesk Helpdesk System
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Systems AdministratorCvmail Services 2006 - 2007Melbourne, AustraliaProvided systems administration support for Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration, email administration (Microsoft Exchange environment).Created and optimized Unix shell scripts.Performed regular system backups and recovery procedures, closely following SOPs to ensure system security. Helped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systems.Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation. -
Vb DeveloperApplitech Solutions Sep 2003 - Jun 2004Ahmedabad Area, IndiaWorked on E-Governance Project for Gujarat Government.It was based on Gujarat State Wide Area Network (GSWAN). Served as Technical Writer, Software Troubleshooter and Tester specialized in setup and installation of application at various branches in India.
Ankit Shah Skills
Ankit Shah Education Details
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Computer Technology/Computer Systems Technology -
Ankur High School, AhmedabadCommerce
Frequently Asked Questions about Ankit Shah
What company does Ankit Shah work for?
Ankit Shah works for Sap
What is Ankit Shah's role at the current company?
Ankit Shah's current role is Senior Customer Success Manager.
What is Ankit Shah's email address?
Ankit Shah's email address is an****@****ail.com
What schools did Ankit Shah attend?
Ankit Shah attended Swinburne University Of Technology, Gujarat University, Ankur High School, Ahmedabad.
What are some of Ankit Shah's interests?
Ankit Shah has interest in Science And Technology, Social Services.
What skills is Ankit Shah known for?
Ankit Shah has skills like Windows Server, Virtualization, System Administration, Dhcp, Itil, Firewalls, Windows, Linux, Mysql, Ccna, Vmware Infrastructure, Microsoft Sql Server.
Who are Ankit Shah's colleagues?
Ankit Shah's colleagues are Elsie Boucher, Yuliana Garcia, Ajay Shetti, Harrison Njonjo, Eric Lau, Alexander Rosenbaum, Jen Bates.
Not the Ankit Shah you were looking for?
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2yahoo.com, brookfieldgis.com -
Ankit Shah
Practice Leader | Pre-Sales Leader | Professional Services Consultant | Digital Strategy & Transformation | Data & Analytics | Intelligent Automation | Ai & Ml | Rpa | Managed ServicesSydney, Nsw -
2gmail.com, gsk.com -
Ankit Shah
Sr Engineering Project Manager | Project Planning | Manufacturing Process ImprovementBallarat, Vic2yahoo.co.in, mccain.com1 +614280XXXXX
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