Ankit Bhatnagar Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Plan and assist people with Disabilities and their families to transition onto the new NDIS scheme. Specialised NDIA Planner part of the SA Core Planning team looking after super intensive participant cases.Contributing to the management of workflow into and out of the Agency in collaboration with stakeholders.Coordinate services and supports to ensure seamless delivery and integration of services.Provide information and advice to participants and their families, advocating for their rights and ensuring they are informed about their options.Monitor and review plans to ensure they remain relevant and effective, adjusting as necessary.Undertake plan reviews.Work closely with participants to identify their current and future support needs, helping them achieve their goals and aspirations.

Adelaide, South Australia, Australia

Account Deliverables: Department of Foreign Affairs and Trade (DFAT) (June 2022 to present) Australian Digital Health Agency (ADHA) (July 2023 to Nov 2023) Services Australia (Jan 2021 to May 2022)Administration of multiple government projects on a daily basis.Mentoring and coaching new team members to better understand the demands, positives and pain points of the business Monitoring and analysis of complex service delivery issues pertaining to compliance.Collecting, securing and managing evidence-based data in accordance with departmental policy, legislations and procedures to produce briefing papers for recommendations.Ability to manage complex and competing timeframes across multiple projects.Work closely with the operations team to analyze feedbacks and non-compliance.Identify trends and issues related to the workforce and provide corporate documentation.Building and maintaining effective relationships with internal and external stakeholders.Financial budgeting for account management to forecast staffing.Manage daily/weekly/monthly rosters via the workforce management system.Call queue monitoring throughout the day and managing adjustments as required to meet service levels.

Adelaide, South Australia, Australia

 Customer Service Team Building Knowledge ManagementResponsible for the day-to-day operations of approx. 12 Customer Service Officers. Setting targets, ensuring customer calls are handled professionally, providing coaching, and mentoring the team.Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.Develop strategies to promote team member adherence to company regulations and performance goalsConduct team meetings to update members on best practices and continuing expectationsProvide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Adelaide, Australia

Management and facilitating of company’s 19 franchisee contracts.Respond to franchisee emails and resolve all contractual enquires including signing of contracts.Manage and run the company’s call centre with 8 call operators directly reporting and also manage rostering of 20 cleaners.Hiring and training of multi-cultural contractors.Maintaining client invoicing and admin services for the company.

London, United Kingdom

Engaging customers, promotions and marketing via events and social mediaDeveloping local partnerships and introducing Indian companies to UK based business organizationsEnforcing proactive external communication and marketing plansDeveloping and maintaining business relationships with international media partnersMaintaining transparency of the departmental processes performedWorking closely with senior management to generate public relations activities Maintain a strong focus on business development and the strategic business plan

New Delhi Area, India

Managing marketing and communication activities for UNICEF’s Polio Eradication Campaign in IndiaWorking with a team of 40 executives across the nation with the objective to relay the message via advertisements, celebrity endorsements, print and social mediaPreparing all marketing collaterals and messaging for public outreachCarrying out and reviewing private sector partnerships and drafting proposalsSuggesting new ways to engage with the corporate/ private sector community Developing and promote new partnerships in various sectorsEnsured effective marketing plans and innovative strategies are developed, Ensuring products and services are optimized to surpass revenue targets and long term growthDeveloping and maintaining strong partnerships with marketing and business partnershipsCreating collaborative working arrangements with various stakeholders

Gurgaon, India

Formulate and implement market communication strategies to facilitate Helicopter sales and deliver strategic targets.Increase the market value of the company and effectively utilize all media contacts to deliver results.Initiate all international marketing & communication activities for the company including new website development, starting of newsletter, brochure and regular monthly mailers.Planning, development, implementation and tracking of public relations and communications campaign to assist PR agency in strategising short & long term PR plans.Develop and maintain knowledge repository of media/press briefings & reporting. Planning & managing events & other below the line activities.

Gurgaon, India

Managing corporate marketing, communication functions and overseeing the marketing budgetDirect brand management, PR, media relations and corporate positioningAdvertising, sales collateral, product launches and tradeshow marketingDesigning and implementing annual marketing communication plans for the firm including: Websites, social media, events, exhibitions and public relationsPlanning and managing within the firm’s marketing budgetIdentifying, negotiating and managing relationships with vendors and consultants for marketingManaging costs, schedules and quality of external vendors who provide marketing

New Delhi Area, India

Working in a team of 6, looking after 15 West-European countries, responsibilities included:Strategic marketing, networking and coordinating to facilitate Government and industry partnershipsInternational promotion of Indian Industry and bilateral tradeOrganising business conferences, seminars and meetings domestically and internationallyCoordinating the finance of projects by raising funds via sponsorship, Government fundingLed business delegations to UK, France, Finland and KazakhstanFacilitated and marketed the launch of Finnair to IndiaLed a 22-member CEOs delegation to Helsinki responsible for marketing the summit in Helsinki, which generated a gross revenue of 4 million (Rs.)

Master Of Science (Msc), International Management

Bba, Business Management

Pg Diploma (Integrated), International Business

Postgraduate Diploma, International Business

Post Graduate Diploma, International Business

Bba, Marketing

Bachelor Of Business Administration - Bba, Business Administration And Management, General