Ankit Bhatnagar Email & Phone Number

North Wahroonga, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Pune, Maharashtra, India

Pune Area, India

- Client Facing CRM Project Manager for Postpaid Transformation Stack- Responding to RFPs and extend support to generate new revenue- Delivery Manager for CRM.- Requirement gathering and consulting workshops with various stakeholders- Managing customer expectations- Vendor Management- Team Management- Managing delivery of strategic business process, turnkey requirements. - CRM representation in business meetings to help customer reach key decisions regarding various business process automation.- Weekly status reporting on CRM builds.- Planning and managing complete delivery cycle from requirement gathering to deployment to hyper-care. - Ensuring the sustainability, scalability, flexibility and quality of the code built in CRM.- Resourcing and staffing- Team management and performance analysis of the team.- Single point of contact from CRM for business, IT and operations team.- Represent CRM in solution design meeting with various sub-system teams.- Designing CRM application and integration solutions.

Trenton, New Jersey, Usa

- Client Facing Project Lead and solution architect for CRM.- Requirement gathering for major and minor enhancements.- Designing end to end CRM centric solutions. - Managing customer expectations and delivery of enhancements and fixes.- Educating customer on effective use of Siebel CRM and to accept the new technology through Change Management.- Engaging customer to increase Siebel footprint in present and future business spectrum. Suggest solutions that will work towards achieving client success.- Technology representation in business meetings to help customer reach key decisions regarding various business process automation.- Weekly status reporting on development efforts and issue management.- Training user group on Siebel CRM.- Technical architect responsible for solution and reviews of CRM

Raleigh-Durham, North Carolina Area, Usa

- Global Lead for CRM release for Global Partner Portal application of IBM. Key responsibility includes team co-ordination of the off-shore team in India, and ensuring on-time and defect free deliverables.- Configuration Lead for CRM release for Global Partner Portal application of IBM, key responsibilities include siebel configuration expertise and hold the bottom line for all siebel technical issues and managing technical teams in US, India, Europe, APAC and Brazil, interacting with business to gain clarification on requirements, designing solutions to support business processes and work as an interface between business and developers.- Worked extensively on Siebel Tools for Customization of User Interface Objects, Siebel Scripting, Business Services, SmartScripts, Business Components & data level objects to meet the Business requirements.- Worked on Siebel Enterprise Application Integration and interfaces leading to adapter and interface development using IBM Rational Software Development Platform and Message Queue Series.

Gurgaon, India

- Created and customized Object Definitions in the Business Object Layer. - Designed and developed Workflows.- Developed Integration Objects, Data Maps and Profile Configurations.- Designed and developed pick list components, MVG lists, links, joins and defining several other object definitions.- Configured Application, Page Tabs & Screen menus.- Prepared technical design documentation and test cases.- Functionally worked on Opportunity, Account, Contact and Revenue modules.- Worked on both Call Center as well as Partner Manager Applications.- Involved in Siebel recruitment for the project.- Involved in Project Quality Co-ordination.