Ankit Bhatnagar Email & Phone Number

Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney Olympic Park, Sydney

• Lead projects (waterfall and Agile) for the Digital and Data team and perform role of iteration Manager/Scrum Master making ensuring Project objectives are delivered within scope, time, resource and cost restraints • Work as part of an Agile scrum team to develop feature roadmaps such as user journeys, story mapping etc.• Create and ensure stories clearly articulate the customer value with the associated acceptance criteria• Support the team by facilitating collaboration sessions, showcases and retrospectives• Ensure true business needs are clearly identified and understood so the most effective and efficient solutions can be delivered which align to the requested business value• Facilitate business process and requirement workshops with business SMEs• Assist with planning, prioritisation and management of deliverables to meet project timelines• Maintain and promote use of online document repositories for all project and business documentation - Atlassian products (Confluence, JIRA)Projects delivered: 1. NRMA Blue (New mobile App, Website update)2. Launch new platform to track net promoter score across the company3. Implement GA 3604. Identity Management5. Implement Data Analytics tool - Oracle Analytics Cloud (OAC) and Tableau6. Other adhoc projects.

North Ryde

Project - iQ3 and iQ3.5 set top boxResponsibilities:- Collaborate with the stakeholders across business to elicit requirements and clearly articulate business objectives through workshops/ one-on-one interviews. - Work closely with the project team to elaborate user stories (using INVEST model) and answer the questions in a timely manner that mitigated sprint getting dragged.- Analyse customer data from user research and perform competitor analysis to gain insights that contributed to continuous improvement of product.- Developed good domain knowledge that helped facilitate the communication and understanding between the project team and business.- Define acceptance test criteria to the project team to make sure functionality is well understood and perform test during sprint execution.- Work closely with the UX and UI designers to make sure solution design is aligned to the defined specs.- Lead the Design Thinking practice and worked in all 5 phases (Empathy, Define, ideate, Prototype and Test) to make sure the user needs are met by the designed solution.- Create compelling presentations to articulate design options to get buy in from the executive team to agree on the concept to be included in Business case.- Use tools such as Balsamiq, Lucidcharts, and Axure to create wireframes / prototypes.- Conduct the process of user testing through methods such as Guerrilla testing involving preparing brief, recruiting people, prepare user tasks, interviewing and present report with findings.

North Ryde

- Gather user requirements and evaluate the requirements to determine the business needs.- Document user journey by performing user research, create personas and user flows- Conduct user needs analysis using UCD (User Centered Design) model and manage release using MVP (minimum viable product) approach.- Lead the agile development process with daily scrums and define product roadmap- Document functional requirement specifications in the form of user stories.- Design intuitive screen mock-ups using tools such as Balsamic, Omni graffle and Axure.- Run usability testing of the mockups through user interviews/ workshops and validate the requirement.- Understand the business process of departments and reflect the solution in the form of workflows.- Manage release of applications by liaising with various teams to make sure all the features; improvements and bugs are thoroughly checked before going live.- Run workshops with stakeholders and explain the solution/progress in a way where user coming from both technical/non-technical backgrounds can understand and obtain feedback.- Liaise with business areas to ensure that accurate communication of information is presented to improve productivity, confidence and building on the overall user experience.- Create support model and run workshops with support services team to communicate the workflows pre/post launch of a product.

Wagga Wagga, Australia

Project 1: Identity and Access management (IDM)The project idea was to deliver an integrated identity management solution that allows the university to link objects, services, individuals and groups in the information infrastructure planning of the University.Project 2: Research Project and System Review (ERA)Evaluate and implement recommended changes to current Administrative Research Business Processes. There were inefficiencies in the research management reporting processes and external reporting; in particular ERA reporting that was proving to be challenging and to be addressed so that Charles Sturt University meet its compliance obligations.Responsibilities:• Map out business processes using MS-Visio and identify the manual or automated handling of processes within the Research Lifecycle across the University.• Produce the Business case and obtain the signoff to show the justification of the funding for the project.• Responsible to document the business requirements and circulate within the project team to obtain feedback.• Worked closely with the Solution coordinators and Solution architects to gather functional specifications/technical specifications and cross-referenced to the Business requirements.• Performed Unit testing, documented test strategy/test cases/test scripts and produced a test summary report.• Provide training and produce user guides/ and training material.• Lead the weekly meetings with the project team and record the meeting minutes.• Strong interaction with the project manager, subject matter experts, stakeholders and applications developer in the successful delivery of projects.• Hold meetings with various Business Managers of different Research centres and understand their current business processes to develop AS-IS and TO-BE model.

Gurgaon, India

- Work closely with a range of key stakeholders to identify, interpret and document business requirements for product changes.- Development and delivery of call centre performance reporting, both regular and ad hoc, and monitor and review performance against key metrics- Conduct resource planning and statistical analysis for call centres, inclusive of short to medium term forecasting and scheduling, and long term resource requirements planning.- Responsible for performing Quality Assurance software testing during development phase, product life cycle and prior to the application launch. - Develop QA Test Plan, created/executed test cases, coordinated integration of applications on a server environment, performed basic troubleshooting, and conducted regression tests.

Post Graduate, Masters In Business Information System And Master Of Commerce

Master of Information Systems and Master of Commerce

Bachelor'S Degree, Computer Engineering, High Distinction

Completed Computer Science Engineering