Ankit Dalal Email and Phone Number
Ankit Dalal work email
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Ankit Dalal personal email
With over decade 🕙 of experience as a Leasing Settlement Coordinator, I've developed a strong foundation in managing complex workflows, analyzing contracts, and ensuring seamless operations in a dynamic industry🗝️. My role has sharpen my skills in problem-solving, attention to detail, and delivering results within tight deadlines⏱️. This background, coupled with my roles as a Leasing Administration Coordinator and Customer Service Officer at Smartgroup Corporation, has given me a deep understanding of cross-functional collaboration and customer-centric solutions.🤝I’ve also had the unique experience of working simultaneously as a Customer Service Representative for Tabcorp Ltd, where I further enhanced my ability to handle high-pressure environments, manage multiple priorities, and support both customers and internal stakeholders effectively.As a Data Analyst, I am passionate about data-driven decision-making and thrive on uncovering actionable insights to streamline business processes. My focus🎯is on helping organizations optimize performance, drive efficiency, and support strategic decision-making through data analysis and insights.Let’s connect! 📩
Smartgroup Corporation
View- Website:
- smartgroup.com.au
- Employees:
- 422
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Leasing Settlement CoordinatorSmartgroup Corporation Feb 2014 - PresentSydney, AustraliaDuties• Deliver a seamless transition for customer from the sales team to complete the sales support functions e.g., issue lease documents, checking documents when received, submitting to financier for settlement, fixing irregularities and achieving smooth settlements.• Liaise with dealerships, financier, customers, management, and sales team to better understand customer needs and recommend appropriate solutions.• Ensure settlements are carried out with a high-level accuracy and efficiency, all the supporting documents and/or additional request are meets as per the financier requirements• Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.• Adhered to banking standards and government lending guidelines.Achievements• Trained staff on operating procedures and company services.• Achieved an average of 120 deals per month with 98% accuracy.
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Leasing Adminstration CoordinatorSmartgroup Corporation Jan 2012 - Feb 2014Sydney, AustraliaDuties• Ensure that the credit applications for vehicle lease are submitted with high level of accuracy and on a timely manner. • Setup of the vehicle lease in system and order fuel cards. • Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit application. • Prepared, reconciled product sales and revenue reports and submitting to the accounts department for final processing. Achievements• Trained new personnel regarding company operations, policies, and services. • Achieved an average of 50 application with 95-98% accuracy.
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Customer Service OfficerSmartgroup Corporation Jan 2011 - Jan 2012Sydney, AustraliaDuties• Answered customer telephone calls promptly to avoid on-hold wait times. • Assistance to customers, paying attention to special needs or wants. • Responded to customer requests for products, services, and company information. • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Provided information regarding charges accounts and benefits. • Evaluated account and service histories to identify trends, using data to mitigate future issues. • Met customer call guidelines for service levels, handle time and productivity. Achievements• Trained new personnel regarding company operations, policies and services. • Delivered excellent customer service, resulting in consistent 80 -95% customer satisfaction rating with an average of 55 calls per day.
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Data Analytics SpecialistTechreadyblocks Sep 2024 - PresentSydney, New South Wales, Australia• Gather data from various sources, clean, preprocess, and validate data to ensure accuracy and reliability.• Identify and analyse business problems and opportunities through data-driven approaches.• Use methods and analytical techniques to identify trends, patterns, and insights in data.• Create clear and compelling visualizations to communicate findings effectively (using tools like Tableau and Power BI).• Prepare dashboards and reports that summarize data insights for stakeholders.• Generate reports and presentations to communicate results and recommendations to management and other teams.• Recommend actionable insights and strategies based on data analysis. -
Customer Service RepresentativeTabcorp Sep 2007 - Aug 2014Sydney, New South Wales, AustraliaDuties• Provide accurate and appropriate information in response to customer inquiries regarding the bets and there betting account e.g., explaining of the bets and calculation of the bet payments.• Placing online bets, transfer of funds and update of banking details as per customer request.• Processing and conveying the resolution of the complaints regarding the incorrect bets or claims.• Always maintained up-to-date records of the betting account of customer.• Educating and providing step by step information to customers on placing the bets online via website and how to find the useful information in relation to the betting accounts online.Achievements• Achieved Best Team Player rating for 7 months in a row for the year 2012 & 2013.• Trained to new staff members on system and placing bets in the systems. -
Customer Service RepresentativeLotus Foreign Exchange Aug 2006 - Dec 2010Sydney, New South Wales, AustraliaDuties• Provided a high level of product and leadership support to clients and staff members.• Reconciled daily and monthly monetary reports and records for Group manager.• Managed local and foreign currency stock and inventory balances, placing the order for the foreign currencies & travelers’s cheque.• Resolving complex issues of foreign currency exchange and online money transfer.• Performed store opening and closing duties, including cash reconciliation and checking all equipment for proper functioning.• Developed effective relationships with all departments through clear communication.• Successfully trained new staff in organization regarding system and database, policies and procedures while focusing on minimizing errors and generating superior results.Achievements• Increased annual revenue by 20% by creating effective strategies to expand existing customer services.
Ankit Dalal Skills
Ankit Dalal Education Details
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Accounting And Auditing
Frequently Asked Questions about Ankit Dalal
What company does Ankit Dalal work for?
Ankit Dalal works for Smartgroup Corporation
What is Ankit Dalal's role at the current company?
Ankit Dalal's current role is Certified Data Analyst | MYSQL | Microsoft Power BI | Tableau | Microsoft Excel | Settlement Coordinator | 10+ Years of Excellence in Novated Vehicle Leasing and Client Satisfaction.
What is Ankit Dalal's email address?
Ankit Dalal's email address is an****@****.com.au
What schools did Ankit Dalal attend?
Ankit Dalal attended The Maharaja Sayajirao University Of Baroda.
What skills is Ankit Dalal known for?
Ankit Dalal has skills like Customer Service, Account Reconciliation, Sales Operations, Office Administration, Coaching, Lease Administration, Fleet Operations, Salary Packaging, Sales, Lease Documentation.
Who are Ankit Dalal's colleagues?
Ankit Dalal's colleagues are Marlo Perry, Sandra Walker, Fahim Hashem, Olof S., William (Billy) Cordiner, Ben Archer, Anbu Raja.
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