Ankit Dalal Email & Phone Number

Sydney, Australia

• Duties
• Deliver a seamless transition for customer from the sales team to complete the sales support functions e.g., issue lease documents, checking documents when received, submitting to financier for settlement, fixing.
• Liaise with dealerships, financier, customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Ensure settlements are carried out with a high-level accuracy and efficiency, all the supporting documents and/or additional request are meets as per the financier requirements
• Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
• Adhered to banking standards and government lending guidelines.Achievements

Sydney, Australia

• Duties
• Ensure that the credit applications for vehicle lease are submitted with high level of accuracy and on a timely manner.
• Setup of the vehicle lease in system and order fuel cards.
• Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit application.
• Prepared, reconciled product sales and revenue reports and submitting to the accounts department for final processing. Achievements
• Trained new personnel regarding company operations, policies, and services.

Sydney, Australia

• Duties
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided information regarding charges accounts and benefits.

Sydney, New South Wales, Australia

• Gather data from various sources, clean, preprocess, and validate data to ensure accuracy and reliability.
• Identify and analyse business problems and opportunities through data-driven approaches.
• Use methods and analytical techniques to identify trends, patterns, and insights in data.
• Create clear and compelling visualizations to communicate findings effectively (using tools like Tableau and Power BI).
• Prepare dashboards and reports that summarize data insights for stakeholders.
• Generate reports and presentations to communicate results and recommendations to management and other teams.

Sydney, New South Wales, Australia

• Duties
• Provide accurate and appropriate information in response to customer inquiries regarding the bets and there betting account e.g., explaining of the bets and calculation of the bet payments.
• Placing online bets, transfer of funds and update of banking details as per customer request.
• Processing and conveying the resolution of the complaints regarding the incorrect bets or claims.
• Always maintained up-to-date records of the betting account of customer.
• Educating and providing step by step information to customers on placing the bets online via website and how to find the useful information in relation to the betting accounts online.Achievements

Sydney, New South Wales, Australia

• Duties
• Provided a high level of product and leadership support to clients and staff members.
• Reconciled daily and monthly monetary reports and records for Group manager.
• Managed local and foreign currency stock and inventory balances, placing the order for the foreign currencies & travelers’s cheque.
• Resolving complex issues of foreign currency exchange and online money transfer.
• Performed store opening and closing duties, including cash reconciliation and checking all equipment for proper functioning.