Ankit Jaiswal Email & Phone Number

Bengaluru, Karnataka, India

As an Operations Manager at Commonwealth Bank, I oversee a team of team leaders who manage chat agents specializing in handling inquiries related to financial hardship, recovery processes, and a range of lending products, including loans and credit cards. My role involves: Leading and mentoring team leaders to drive performance and enhance their management.

Bengaluru, Karnataka, India

• At JPMorgan Chase & Co., I initially served as a Manager in the Fraud Prevention Department, where I led a team in managing customer queries related to cheque fraud, online fraud, and other financial security issues..
• Overseeing the resolution of complex fraud-related queries to ensure prompt and effective responses.
• Developing and implementing strategies to enhance fraud detection and prevention measures.
• Collaborating with other departments to… Show more At JPMorgan Chase & Co., I initially served as a Manager in the Fraud Prevention Department, where I led a team in managing customer queries related to cheque fraud.
• Collaborating with other departments to refine fraud prevention processes and improve customer experience.Following my success in fraud prevention, I was promoted to Control Manager, where my focus shifted to risk.
• Identified and assessed risks associated with active controls across various operations.

Bengaluru, Karnataka, India

• Lead a team of 20 Customer Care Professionals, who I am responsible to mould into delivering World Class Customer Experience, focusing on CSAT and Process Compliance.
• Responsible for controlling and inhibiting Attrition
• Responsible for managing leaves and absenteeism
• Coach and mentor, not only my team, but contemporaries and their teams, in creating and achieving Customer Success
• Actively involved in hiring and training new hires in the ramp stage(OJT)
• Focus on… Show more

Bengaluru Area, India

My responsibility is to ensure that all our members have a great time using LinkedIn. We @ LinkedIn believe in creating economic opportunities for the global workforce. I am a part of a team which thrives to elevate or add value to every member interaction. We keep members at the heart of everything, help them have fun while building their professional.

Bengaluru, Karnataka, India

My job role now is to ensure that our learners understand the 'customer service attitude', the mood that we maintain on the helpline and give instant resolution to customer's query along with some added benefits of using our services. Conduct 'one on one' coaching sessions, evaluate their performance with a review period to check on improvement and.

Bengaluru, Karnataka, India

Kolkata Area, India

Handle a large volume of inbound and outbound calls in a timely mannerFollow communication scripts and use knowledge of the company’s products and services to go off-script when necessaryIdentify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls throughout the lifecycle of the caller’s request, including.

Kolkata, West Bengal, India

I worked as a performance improvement coach for British telecom i.e. One of the most esteemed and premium ISP in the UK. I have handled a team of 15 representatives. My job role included coaching the bottom performers, motivate top players and help every individual in the team to reach their potential. As a coach here I was given an additional.

Kolkata Area, India

Bachelor Of Commerce - Bcom, Honors/Regents High School/Secondary Diploma Program

Higher Secondary, Business/Commerce, General

I cleared my 12th standard through khalsha English High school.