Ankit Jaiswal Email & Phone Number

Bengaluru, Karnataka, India

As an Operations Manager at Commonwealth Bank, I oversee a team of team leaders who manage chat agents specializing in handling inquiries related to financial hardship, recovery processes, and a range of lending products, including loans and credit cards. My role involves: Leading and mentoring team leaders to drive performance and enhance their management capabilities.Ensuring the chat agents deliver exceptional customer service and resolve queries efficiently.Implementing… Show more As an Operations Manager at Commonwealth Bank, I oversee a team of team leaders who manage chat agents specializing in handling inquiries related to financial hardship, recovery processes, and a range of lending products, including loans and credit cards. My role involves: Leading and mentoring team leaders to drive performance and enhance their management capabilities.Ensuring the chat agents deliver exceptional customer service and resolve queries efficiently.Implementing strategies to streamline operations and improve service delivery.Analyzing performance metrics to identify areas for improvement and develop targeted action plans.Collaborating with cross-functional teams to align on operational goals and ensure compliance with regulatory requirements.I am committed to fostering a high-performance culture and continuously improving our service standards to meet the evolving needs of our customers. Show less

Bengaluru, Karnataka, India

At JPMorgan Chase & Co., I initially served as a Manager in the Fraud Prevention Department, where I led a team in managing customer queries related to cheque fraud, online fraud, and other financial security issues. My responsibilities included:• Overseeing the resolution of complex fraud-related queries to ensure prompt and effective responses.• Developing and implementing strategies to enhance fraud detection and prevention measures.• Collaborating with other departments to… Show more At JPMorgan Chase & Co., I initially served as a Manager in the Fraud Prevention Department, where I led a team in managing customer queries related to cheque fraud, online fraud, and other financial security issues. My responsibilities included:• Overseeing the resolution of complex fraud-related queries to ensure prompt and effective responses.• Developing and implementing strategies to enhance fraud detection and prevention measures.• Collaborating with other departments to refine fraud prevention processes and improve customer experience.Following my success in fraud prevention, I was promoted to Control Manager, where my focus shifted to risk management and control evaluation. In this role, I:• Identified and assessed risks associated with active controls across various operations.• Conducted comprehensive evaluations of control mechanisms to ensure their effectiveness and compliance.• Developed and implemented risk mitigation strategies to address identified vulnerabilities.• Coordinated with internal stakeholders to address control weaknesses and drive continuous improvement.In both roles, my goal was to strengthen the bank’s operational resilience and safeguard against financial risks while delivering high-quality service to our customers. Show less

Bengaluru, Karnataka, India

• Lead a team of 20 Customer Care Professionals, who I am responsible to mould into delivering World Class Customer Experience, focusing on CSAT and Process Compliance. • Responsible for controlling and inhibiting Attrition • Responsible for managing leaves and absenteeism• Coach and mentor, not only my team, but contemporaries and their teams, in creating and achieving Customer Success • Actively involved in hiring and training new hires in the ramp stage(OJT)• Focus on… Show more • Lead a team of 20 Customer Care Professionals, who I am responsible to mould into delivering World Class Customer Experience, focusing on CSAT and Process Compliance. • Responsible for controlling and inhibiting Attrition • Responsible for managing leaves and absenteeism• Coach and mentor, not only my team, but contemporaries and their teams, in creating and achieving Customer Success • Actively involved in hiring and training new hires in the ramp stage(OJT)• Focus on meeting SLAs, compliance standards, delivery metrics, and process improvementsActively drive and ensure that the Company's Culture & Values are echoed at all times, while upholding the Vision & Mission of the Company. Show less

Bengaluru Area, India

My responsibility is to ensure that all our members have a great time using LinkedIn. We @ LinkedIn believe in creating economic opportunities for the global workforce. I am a part of a team which thrives to elevate or add value to every member interaction. We keep members at the heart of everything, help them have fun while building their professional network, move up the ladder in their careers or line of business and a lot more.

Bengaluru, Karnataka, India

My job role now is to ensure that our learners understand the 'customer service attitude', the mood that we maintain on the helpline and give instant resolution to customer's query along with some added benefits of using our services. Conduct 'one on one' coaching sessions, evaluate their performance with a review period to check on improvement and organise group feedback sessions in order to make sure the entire team is aligned with best practices to achieve organisational goals. I am… Show more My job role now is to ensure that our learners understand the 'customer service attitude', the mood that we maintain on the helpline and give instant resolution to customer's query along with some added benefits of using our services. Conduct 'one on one' coaching sessions, evaluate their performance with a review period to check on improvement and organise group feedback sessions in order to make sure the entire team is aligned with best practices to achieve organisational goals. I am responsible for the quality of their work, to make sure they understand the process while they go through 'on job training'(OJT) model and make it easy for them to learn. Show less

Bengaluru, Karnataka, India

Kolkata Area, India

Handle a large volume of inbound and outbound calls in a timely mannerFollow communication scripts and use knowledge of the company’s products and services to go off-script when necessaryIdentify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation teamRecommend improvements to systems and processes for improved organisational… Show more Handle a large volume of inbound and outbound calls in a timely mannerFollow communication scripts and use knowledge of the company’s products and services to go off-script when necessaryIdentify customer needs, research issues, resolve complaints, and provide solutionsMaintain ownership of calls throughout the lifecycle of the caller’s request, including follow-ups with end-users and escalation teamRecommend improvements to systems and processes for improved organisational efficiency Show less

Kolkata, West Bengal, India

I worked as a performance improvement coach for British telecom i.e. One of the most esteemed and premium ISP in the UK. I have handled a team of 15 representatives. My job role included coaching the bottom performers, motivate top players and help every individual in the team to reach their potential. As a coach here I was given an additional responsibility of training 150 advisors with process refreshers and challenge areas where we struggled as a production site.

Kolkata Area, India

Bachelor Of Commerce - Bcom, Honors/Regents High School/Secondary Diploma Program

Higher Secondary, Business/Commerce, General

I cleared my 12th standard through khalsha English High school.