Award-winning Cloud Solution Architect with 15+ years of expertise in deploying state-of-the-art cloud technologies to supercharge digital product, streamline operations, and spearhead digital transformation across extensive ICT and CRM landscapes. Adept at architecting and fine-tuning next-gen customer engagement and contact center platforms and leading transformative cloud initiatives from design to successful deployment, product benchmarking, strategic roadmap planning, and milestone management. Proficient in harnessing leading-edge tech including Cloud and AI, to empower global enterprises in the UK, the USA, and India to deliver hyper-personalized customer experience solution; optimise and automate Contact Centers, CRM and self-service workflows; and leverage advanced machine learning and predictive analytics for generating business insights and data-driven decision-making.