Ankur Kumar Email & Phone Number

Bangalore

As Cloud Engagement and Technical Account Management, working with our Customer's in understanding their business, to deliver strategic direction across enterprise with collaboration globally across complex organizations to provide continuous improved operations and processes for Cloud hosting Solution adding continued value to your business and a feel at home experience With an endeavor to build strong relationships with clients on various levels as well as acquire thorough knowledge about their business and to provide Excellence in delivery and support• Managing a portfolio of key clients and customers from US, EMEA and South East Asia regions across Banking and Insurance sectors from Onboarding to After Sales Support and Product Development to Continual Service Improvement • Streamline effective execution and adoption of Pega on Cloud with strategic planning and management• Deliver and assist your Transformation initiatives from On-premise to Cloud, providing a seamless experience with reduced time to market• Bringing deep expertise and product knowledge, working with our Customers to minimize their operational risks• Collaborate with Global Sales and Account verticals to provide seamless onboarding experience and reduced cost of ownership • Escalation point of contact to assist with your technology-related questions, problem and issue management is facilitated professionally and comply to Service Level Agreements • Build strong and positive relationships with clients at various levels• Project management and document all technical projects carried out with clients • Coordinate efficaciously with Product Support teams to Log any bugs or feature requests in the bug and feature handling system, ensuring reported issues are prioritized with desired focus • As a direct customer facing role and Escalation Point, encourage and gather customer Feedback and important client information to channel in accordance to Client Services and Support Team

Bangalore

Manage 24 * 7 Global Operations across US and India for Hosting solutions including Disaster Recovery, Data Repository solutions for 100 plus Global Customers. Overseeing Technical Operations and Management in Service Desk, Event Management, Incident Management, Problem Management, Change Management, Configuration Management processes for All Cloud Services.Major Roles and Responsibilities Providing a Stable, resilient hosting solutions with 24 * 7 technology services, a simplified platform for our Clients and Customers including, Major Banks and Financial institutions. Delivering value, commitment with customer delight, enabling our customers to meet their goals• Manage & supervise Operations, across L1/L2/L3 levels providing support for hosting solutions across technology stack – Apache Webserver, Riverbed load balancer, Tomcat, WebSphere Application server, Oracle, DB2, Postgress, Cohesive VPN, Golden Gate Replication on AWS Cloud solution as Platform as a Service• Liaison with the customers directly, for successful on-boarding of customers providing support for product testing & deployments leading to successful Production Go Live • Management and continual improvement in System management tools to provide holistic monitoring and management of Cloud infrastructure • Deliver improved efficiency of Backups & Replication through streamline of existing Cloud infrastructure & Operations, in turn enabling our customers to deploy product code faster with reduction in Time to Market • Deliver Infrastructure stability through efficacy in Change management & greater coordination / communication of proposed Changes across Operational Teams• Working directly with Senior Leadership teams to drive critical customer accounts • Streamline Operations across existing Product and Infrastructure Support teams to deliver Solution for our clients, partners and customers as One Team• Enabling Partners in providing point in time support and assistance for our customers

Bangalore

Manage Bank of America’s Backup & Recovery Operations & Build / Transformation Team(s) Providing 24*7 support across Production Operations, delivering Strategic Transformation, Automation, QA & Critical Reporting solutionsMajor Roles and AccomplishmentsManage & supervise a team of JAVA, J2EE developers with Shell, Perl and AWK scripting in development, Testing and Delivery of Centralized Automation Reporting Solution(s) – Backup Management System. Along with Exposure to Single, Sign on, Sail Point and OIM as identity Management tools, holds patents by the US patent Office as co-inventor• Manage 24 * 7 hosting Operations for Backup Management System, liaison with support teams and customers, develop support matrix and escalation procedures• Manage requirement gathering, technical design, customized development of Backup Management Systems• Partner with Operations, Project Management, Analysis, and QC members on Release Management project prioritization, triage, and scheduling activities throughout the SDLC project life-cycle• Manage project task execution and monitoring, delivering action plans, resolution mitigating risks and impacts on project resources, budget, and timeline to ensure on time delivery.• Delivered effective Cost saving through successful Project Management of transition & decommission of Legacy equipment’s across Bank’s US wide data centers. • Supervise & Overseeing Production Operations 24 * 7 Support across L1/L2/L3 support Level(s). • Delivered improved efficiency of Backup success rate through streamline of existing operations with effective FTE to per server ownership & Incident to Problem Management correlation.• Delivered Infrastructure stability through efficacy in Change management & greater coordination / communication of proposed Changes across Operational Teams• Delivered effective Cost Savings through continuous assessment of resource expertise & performance as Work force optimization and efficient resource allocation

Hyderabad

Backup & Recovery environment for Bank Of America, one of the world’s largest financial institution, serving a Customer base of 55 million+ consumer with a full range of banking, investing, asset management and other financial And risk management products and services.• Leading team on the requirement, planning, development, testing and implementation of Strategic automation processes to provide a single centralized repository for tracking historical data on Backup And recovery structures across our Strategic and non-Strategic Backup and Recovery Structures with Tape tracking system enabling our Tape Operations support in Effective Tape Management in turn Reduction in Operational Cost• Leading Project for Install and configured 3 NBU 6.5.x Master servers on T5120 platform in production Supporting critical production server and filer backups with encryption “T10K tape drives”• Driving Implementation of backup and recovery NBU 6.5...x solution across sites with acsls library supporting filer backups, critical production server with encryption T10K tape drives + KMA / Decru+LTO4• Stabilization of one of our Key Backup and Recovery structure providing 98 % backup success rate to Our clients and customers, an upward trend from 35 % has been a key achievement and appreciated by Higher Management• Driving and coordinating the Migration of NDMP filer backups with US counterparts to NBU 6.5.x solution across all sites• Designed, Developed and Leading Implementation of Innovative Backup and Recovery infrastructure Reporting Application Project “Backup Management System” - 3 Patents Pending with US patent Office as co-inventor• Coordinating across multiple Teams and Senior Leadership Team on Planning, design and Funding Initiatives for Backup and Recovery Infrastructure• Leading Green Belt Project Drive for Back and Recovery Reporting Solution and Standardization