In the Google My Business team, I helped small business owners become visible to a large audience on a global scale.• Directed a Time & Motion Study project to identify inefficiencies in the Google My Business team processes, enhancing productivity and customer accessibility.• Conducted in-depth data analysis of customer interactions, generating actionable insights for process improvement and policy development.• Communicated with over 2,500 business owners, facilitating their… Show more In the Google My Business team, I helped small business owners become visible to a large audience on a global scale.• Directed a Time & Motion Study project to identify inefficiencies in the Google My Business team processes, enhancing productivity and customer accessibility.• Conducted in-depth data analysis of customer interactions, generating actionable insights for process improvement and policy development.• Communicated with over 2,500 business owners, facilitating their business listings on Google, and showcasing project management and client engagement skills. Show less

In the Uber for Business (U4B) team, I managed global rides and meals-related issues for companies of any size.- Handled Uber for Business accounts across the globe by providing professional level B2B service over different modalities, including in-depth research and decision-making skills to provide the best-fit resolution by taking full ownership of the issue.- Submitted and executed 4 policy ideas after scrubbing 1000+ contacts in the Insight Generation project.

- Published news articles on Indian politics, Film/Movie and Music Industry, and voice overs.