•Developing and implementing customer experience strategies to enhance satisfaction and loyalty.•Collaborating with cross-functional teams to ensure seamless integration of our financial solutions into the startup ecosystem.•Driving continuous improvement initiatives to optimize the end-to-end customer journey.•Building strong relationships with key stakeholders and providing expert guidance on customer-centric practices.•Monitoring customer feedback, analyzing data, and identifying areas for improvement to exceed customer expectations.

At Wellcure, our vision is to transform the health map of India through the application of Nature's laws. We want to make natural health mainstream and day-to-day experience. We want to encourage, support and inspire people to take charge of their health.Built one of the world’s largest wellness platform catering to over 3 lakh+ customers, establishing a portfolio of 150+ digital products including LIVE workshops, an Online learning platform and a health communitySuccessfully executed 2 rounds of the total funding of INR 2.3 crores and built the team including content managers, digital marketing, health coaches and community managersWellness learning: Launched the online learning portal contributing to 25% of the company’s bottom line with a Return on Ad Spend of 140%. Built the partnership, structured the course content, and lead the video production team. Planned and strategized course launch and sale. Conducted 70+ online sales webinars to 30,000+ customers generating over 80% of sales.E-commerce: Launched the eCommerce section by strategically blending online learning, community and physical productsTechnology: Integration of Learning Management System (SAAS platform), landing pages templates, and automation for developing sales funnel, pipeline and promotions

Responsible for Business Advisory, Management Consultancy Services, International Trade, Marketing and Business Development of products and services for Australian businesses in South Asia.Key result areas: • Successful delivery of South Asia- Rail & Smart Infrastructure Initiative leading to commercial outcomes and alliances for Australian organisations.• Identification of Australia’s strategic trade and investment interests and carrying out promotional activities within India.•Build and maintain successful networks with investors, business, government, clients and stakeholders.to promote effective outcomes.•Contribute to the Australian Government’s economic diplomacy agenda.

•Manage the sales for the suite of Trade Services ,Cash management,& Capital Markets across the spectrum of Bank’s clients•Meet the agreed revenue targets (liability & fee), limits utilized level for trade products and associated cash flow•Expand existing client base with focus to grow the bank revenues•Anticipate and address service related requirements of clients •Generate Process Improvements and new Product Development ideas, to achieve incremental cross-sell/increased share of wallet, to achieve seamless delivery of trade products•Identify & implement innovative trade finance products in line with Regulatory requirements •Undertake training of the relationship teams & clients•Gain latest Market information about product pricing, analysis of trade volumes •Propose pricing of products (in consultation with the concerned relationship & product teams)

Supervise day to day processing and customer service activities of Trade Services with primary purpose of meeting service standards, resolving customer queries and complaints headed the exports team operationsEnsure compliance of all internal procedures, operational controls, quality systems and regulatory requirementsProvide Trade related services to customers and meet TATs as per Service level agreementOrganization of work flows to achieve maximum productivity and regular monitoring of performance of the team and improve efficiencyVisit customers to promote relationships and undertake customer education activities through presentationsAchievements:Headed Trade Services implementation team for online module of Trade ServicesHolds the merit of successfully completing six sigma trainingRecipient of prestigious Star Challenge Award for being creative and responsive for studying key corporate deals and handling automation of the process resulting in higher accuracy levels & reducing processing time by 50%Undertook in-depth study of various processes and reworked to be implemented at PAN -INDIA levelOrganised and conducted training programs for the outsourced staff on trade concepts, reviewed their work and escalated productivity levels

Trade FinanceTo direct and control the activities of the Trade Team with a view to of maximizing profit contribution to the Group by increasing wallet share from the existing customers in Trade Services and responsible for achieving revenue and volume targets assigned to Team Ensure that efficient and high quality services are provided to customers within the agreed compliance and regulatory environment (RBI,FEMA,AML-guidelines and KYC norms) Managed tasks including negotiation / payment of LCs, Sight & Usance Export, Import Bills, Bank Guarantees, export finance, buyer's credit ECGC Covers etc AchievementsManaged customer portfolio for Trade Finance service which resulted in increase of revenues and volumesOrganized and planned for smooth transition into centralization of processing.Developed a computer-based package for monitoring account excesses in an organized and effective manner.