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Ankush M. is listed as Senior Service Manager at Anaplan at Anaplan, a company with 1830 employees, based in San Francisco, California, United States. AeroLeads shows a matched LinkedIn profile for Ankush M..
Ankush M. previously worked as Senior Service Manager at Anaplan and Service Manager at Anaplan.
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Meticulous and highly accomplished professional with hands-on experience in IT; Expertise in Service Management, ITIL Processes, Scrum Practices and IT Deskside Support. ● Adept at working in high pressure environments with strict deadlines and concurrent deliverable to
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San Francisco Bay Area
-Assess and triage technical events impacting the Anaplan platform and customers-Declare incidents or outages, mange incident channels and identify triage teams-Provide ongoing incident lifecycle reporting to incident partners as incident and outage investigation and mitigation actions evolve.-Mitigate and contain risk to the business by restoring services.
San Francisco Bay Area
- Work cross-functionally with TechOps Engineering and product stakeholders to establish and implement processes which align with the overall TechOps roadmap.- Establish / Measure/ Refine processes around all TechOps request management, including:- Establishing service level agreements- Creating processes for responding to and resolving requests associated.
San Francisco Bay Area
- Accountable for the effectiveness and efficiency of Global IT Support teams with expertise in end user support in order to ensure customer expectations are set and consistently met or exceeded.- Implementation and usage of global standards, policies, guidelines and SOPs- Ensured strict compliance of the IT Team to the SOPs in supporting desktops.
San Francisco Bay Area
- Accountable for the effectiveness and efficiency of Desktop Support teams with expertise in end user support in order to ensure customer expectations are set and consistently met or exceeded.- Manage, Maintain and track IT Hardware inventory across all the offices managed- Manage tickets to the contract SLA including capturing interaction history in the.
Bengaluru Area, India
- Led global team in delivery of Major Incident Management process for the client while acting as a Service Management point of escalation for the Offshore Delivery Center.- Managed Major Incidents, Service work queues and drove them to resolution adhering to the SLA to ensure Service restoration with minimal business disruption.- Create Major Incident.
- Led a global team (India, Warwick, Poland) of 10+ in providing a Contact Center for Service Management for 51 Clients in monitoring and managing all severity incidents to SLA- As a Service Management Coordinator, delivered Change, Incident, Problem Management for a given service(s), and ensured service levels are maintained.- Ensured CAB / change process.
- Complete AS&M role which includes Service/Incident/Change/Problem Management for the Applications supported for British Telecom.- Working as a core member of Service Management team in HCL providing guidance to the team of 400+ on incident resolution to ensure 100% RFT & CT reducing MTTR, thus improving customer experience- Ensuring 100% availability of.
Other employees you can reach at anaplan.com. View company contacts for 1830 employees →
Mamta Desai
Colleague at Anaplan
Rancho Cucamonga, California, United States, United States
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DC
David Clark
Colleague at Anaplan
York, England, United Kingdom, United Kingdom
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SG
Subham Garg
Colleague at Anaplan
San Francisco, California, United States, United States
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RS
Ruairi Sinkler
Colleague at Anaplan
Sheffield, England, United Kingdom, United Kingdom
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DC
Danielle Chapman, Ma, Msba
Colleague at Anaplan
San Diego Metropolitan Area, United States, United States
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AG
Amit Gupta
Colleague at Anaplan
Mumbai, Maharashtra, India, India
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AS
Amitosh Singh
Colleague at Anaplan
Minneapolis, Minnesota, United States, United States
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SR
Sophia R.
Colleague at Anaplan
Chicago, Illinois, United States, United States
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JV
Jeff Vandehey
Colleague at Anaplan
Portland, Oregon, United States, United States
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AR
Anas Raza
Colleague at Anaplan
Koil, Uttar Pradesh, India, India
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Quick answers generated from the profile data available on this page.
Ankush M. works for Anaplan.
Ankush M. is listed as Senior Service Manager at Anaplan at Anaplan.
Ankush M. is based in San Francisco, California, United States while working with Anaplan.
Ankush M. has worked for Anaplan, Nisum, Tata Consultancy Services, Accenture, and Hcl Technologies.
Ankush M.'s colleagues at Anaplan include Mamta Desai, David Clark, Subham Garg, Ruairi Sinkler, and Danielle Chapman, Ma, Msba.
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