Anmol Singh Bhatia Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Manage full-cycle recruitment across Australia and New Zealand. Working closely with stakeholders to meet their needs with customised solutions and enhancing the hiring process through advanced recruitment technology, whilst contributing to Fisher & Paykel’s legacy as an iconic Australasian brand known for its human-centered appliance design.

Takapuna

Driving high-volume project recruitment for a newly acquired line of business- Torpedo7.

Auckland, New Zealand

Specialised in recruiting for a not-for-profit organisation specialising in services of health and disability, emergency housing, well-being support, peer support consulting, and management support roles.

Auckland, New Zealand

End-to-End recruitment and stakeholder management across diverse portfolio comprising of:* Technology, ICT, Service Desk* Banking Operations - Financial Crime, Fraud, Lending, Payments and Currency Services* Business Banking - Commercial, Small Business, Rural* Retail Banking - Volume based roles across Sales & Service division

Albany, New Zealand

• Extend unbeatable customer experiences by proactively identifying and satisfying customer financial services needs via direct banking channels in a professional, accurate and timely manner.• Deal with complex customer enquiries and complaints for IMT, Fraud & Disputed Transactions.• Generate warm sales leads for Investment & Retirement portfolio (Kiwi Saver, Term Deposit, Term Funds)• Achieve and exceed performance measures in productivity, customer service and sales to deliver unbeatable experiences.

Albany, Auckland

Botany Downs, Auckland

Botany Downs, Auckland

Employed as Business in Retail Specialist for developing and maintaining commercially productive relationships with both new and existing businesses. • Successfully manage new business acquisitions resulting in the delivery of revenue growth.• Act as an ambassador of the business at all times.• Prepare weekly and monthly sales reports, activity reports and revenue forecasts.• Consistently recognised for Vodafone admired values; Innovative, Speed, Simplicity and Trust.

Smales Farm, North Shore City

Successfully managing portfolios between 350-450 of Small Business customers resulting in the delivery of revenue growth and business retention. • Manage revenue base of 1.3 Million NZD from Small Business portfolio whilst managing profit potential for Vodafone. • Focused on the retention of active Business Customers through active listening, empathy, assuming ownership of customer issues and maintain churn rate >15%. • Take ownership of complex customer issues, and work cross-functionally as needed to drive a prompt resolution. • Continually deliver WOW experiences in every customer interaction. • Acted as a marketing liaison through the upgrade and selling of Business Services, High Speed Internet, and Cloud-Based Products.• Share the Vodafone Global story and understanding its relevance to multi-national businesses in New Zealand.

Smales Farm, North Shore City

Employed as a specialist of a hybrid team where focus is on re-building value for customers and keeping them as a user for long-term.• Minimized account disconnects and persuade customers to remain with us through resolution of technical trouble calls, billing issues, outages, and customer dissatisfaction with product and process. • Increased cross sell of mobile users by 50% of the total call volume. • Surpassed the minimum of 28 calls per 8 hour period by 100% resulting in several monthly award recognition's from upper management. • Product promotion including and not restricted to ADSL, VDSL, FIBRE, MOBILE, TABLETs.

Auckland, New Zealand

Served as Customer Service Representative handling inbound and outbound customer enquiries and follow-ups.• Advise customers on billing, plan change and sales enquiries. • Extend first level technical support for Wi-Fi devices and mobile. • Consistently achieved and adhered to KPIs including First Call Resolution at 70%, Net Promoter Score 40%, Average Call Handling Time of 3 minutes and After-Call Work efficiency of 1.5 minutes. • Generate sales leads specific to monthly campaigns.

Gurgaon, India

{In-House Recruitment Specialist}• I specialized in the recruitment of Research& Analytics professionals.• Managed end to end recruitment for Analyst, Sr. Analyst, Programmer, Sr. Programmer, Team Lead& Consultants. • Other Responsibilities- Pre on boarding& post on boarding formalities, background verification& vendor management. • I am passionate for providing quality Internal and external stakeholder support and talent support via best practice recruitment processes.• Competent user of CMS and supporting tools including Taleo, Kenexa-BrassRing.

Gurgaon, India

{In-House Talent Acquisition Lead}• Joined American Express in May'2010 and got an opportunity to work for internal RPO from January'2011.* Responsible for recruiting Analysts (Risk, Business, Systems), Consumer and Commercial Risk Modelling, Fraud and Analytics positions for The Risk and Information Management Centre of Excellence.• Independently managed Employee Referral program to drive efficient source mix; alongwith campus and outstation recruitment initiatives. • Responsible for assisting stakeholders with Internal Job Promotions/ Movements.• ADMIN TASKS: assessment centre co-ordination, generating on-boarding reports for stakeholders, document filing, interview process co-ordination amongst panel, creating vendor/ agency recruitment reports on fortnight basis.• Competent user of CMS and supporting tools including Taleo, Kenexa-BrassRing.

Gurgaon, India

{In-House Recruitment Specialist}• Specialized in internal recruitment for Banking and Financial Services (Anti Money Laundering, Document Indexing, Collections, Customer Care- voice& email support, Wealth Investment).• Actively managed recruitment events for Campus Drives& Job Fairs.• Competent user of HRMS (I-Grasp) recruitment tool.• ADMIN TASKS: assessment centre co-ordination, generating on-boarding reports for stakeholders, document filing, interview process co-ordination amongst panel, creating vendor/ agency recruitment reports on fortnight basis.

Gurgaon, India

{In-House HR Executive}Was appointed to join Auxicogent which was subsidiary company of Quatrro. • Assisted both company's for In-House Recruitment& Selection activities, employee referral programs, agency management, pre-on boarding& reference checks.• Specialized in recruiting technical specialists for ICT, Microsoft and customer care roles.

{In-House Contractual Role}• Sourcing Executive for contact centre operations.• Responsible for diversifying direct sourcing tools- Toll Free Number inbound interviews, job boards, employee referral programmes• ADMIN TASKS comprising of assessment centre co-ordination, panel interview set up, induction formalities, redeployment of resources for internal transfers.

Post Graduate Diploma In Business, People And Employment

* Strategic Human Resource Management * Training and Development * Gender and Diversity in Organisations * Organisation Behaviour

Bachelor Of Commerce - Bcom, Business/Commerce, General