Ann Combs Email & Phone Number

United States

Woodbridge

Fairfax, Virginia

Financial analyst utilizing expert knowledge of Client Central financial database system and Episys Banking System. Worked with multiple customers and managers to post entries to and make adjustments to general ledger accounts. Utilize Episys financial database system to access general ledger accounts and make adjustments to credit, debit and balance the accounts. Submit queries and generate reports in Symitar for account, balance and transaction status. Export the reports and data into MS Excel for analysis and report generation. Provide customer support and analyze, process and reconcile Member disputed PIN based fraud claims. Submit chargebacks to member accounts following Visa and Federal Regulation guidelines due to fraud and errors in transactions. Conduct historical and pattern analysis of account data to identify and track fraud trends and report findings to Management

Springfield, Virginia

Opened new accounts for members. Assisted members with account questions and transactions. Managed and maintained IRA accounts. Assisted management with fraud and dispute claims. Answered incoming calls to the branch.

Answered incoming calls to the Contact Center, solved member problems and provided excellent member service. Processed online accounts and loan applications in a timely and accurate manner.

As Assistant Manager for main branch operations was responsible for scheduling of front office staff for optimum coverage during peak operational hours, assured vault and cash dispersal machines were properly stocked, balanced and maintained ATM and coin machines, opened and closed branch in accordance to security procedures, prepared and maintained weekly and monthly reports and provided support to member services to ensure members were provided with prompt, accurate and courteous service.

As Card Services Specialist was responisble for the ordering and maintaining of debit and credit cards. Ordered new debit and credit cards for members, maintained member information for proper billing and contact purposes, processed member dispute and fraud claims, helped to implement new Instant Issue program in the branch, worked with branches to properly maintain current card stock inventories, and wrote procedures for properly issuing debit and credit cards to members.

As Share Draft Coordinator was responsible for processing returned checks and deposits, ensured member checks were ordered properly and balanced daily the Share Draft GL. As part of the Accounting Team other duties included balancing assigned General Ledger accounts, accurately processing account disputes and adjustments, backing up the ATM Coordinator in her absense, and processing Death Reclamation Claims from Federal Agencies.

As Contact Center Specialist was responsible for answering incoming calls to the Contact Center, processing member online requests, opening new accounts, and providing members with personal and accurate service in a timely manner in order to keep abandoned rate to a minimum.

As Branch Manager I was responisble for the management of main branch operations. Posted entries to and balanced the General Ledger, balanced investment accounts, scheduled staff, conducted employment interviews, opened and closed branch in accordance with security procedures, assisted with Accounts Payable and provided excellent member service.

Bs Business Administration With A Concentration In Project Management

Bachelor Of Business Administration - Bba, Project Management

Associates In Business Management, Fashion Merchandising And Business Management

General Studies, General Studies

Activities and Societies: Member FBLA