 Cash Management  Accurate and Timely Transactions  Sales Revenue from Cross Sells  Efficient Customer Service 100% Adherence to the Anti-money Laundering, Combating the Financing of Terrorism & Know Your Customer(AML, CFT, KYC & CDD) Policy & Procedures  100% Adherence to The Operations Policy Manual

In this role, I have honed my ability to develop effective sales strategies, deliver on targets, and build lasting client relationships. My commitment to understanding client needs and providing tailored solutions has been instrumental in driving success for Afrisend Money Transfer. My key responsibilities include:Identifying Sales Prospects: Actively identify and follow up on new leads and referrals generated from field activities to expand the client base.Target Achievement: Plan and deliver monthly, weekly, and daily sales targets, consistently growing sales month by month to meet assigned goals.Sales Forecasting and Strategy: Forecast sales and develop innovative sales strategies and models, regularly evaluating their effectiveness to ensure optimal results.Professional Development: Attend meetings, sales events, and training sessions to stay updated on the latest industry developments and best practices.Status Reporting: Prepare comprehensive status reports, including activity summaries, closing reports, and follow-ups, to track progress and identify areas for improvement.Product Knowledge: Maintain a thorough understanding of all Afrisend products and services, confidently discussing their attributes with clients.Sales Tracking: Demonstrate strong sales tracking skills, ensuring minimal turnaround time from initial contact to sales closure.Client Relationship Management: Develop and maintain relationships with new and existing clients, leveraging opportunities to cross-sell Afrisend’s products and services to maximize client satisfaction and business growth.

During my tenure at CCI Kenya, I developed a deep understanding of customer needs and honed my ability to deliver personalized support, making me a more effective communicator and problem-solver. This role has equipped me with the skills necessary to excel in customer support and service roles.As a Contact Center Agent at CCI Kenya, I honed my skills in customer support and communication, ensuring exceptional service and satisfaction for our clients. My key responsibilities included:Customer Support: Provided top-notch assistance to customers by addressing their inquiries, resolving issues, and offering product information efficiently and empathetically.Effective Communication: Utilized strong communication skills to clearly convey information, ensuring customers fully understood the support provided and felt valued throughout the interaction.Empathy and Emotional Intelligence: Demonstrated empathy and emotional intelligence in every interaction, building rapport with customers and understanding their needs and concerns.Problem-Solving: Employed critical thinking and problem-solving skills to quickly identify and resolve customer issues, ensuring a seamless and positive experience.Active Listening: Practiced active listening to understand customer queries accurately and provide tailored solutions.Product Knowledge: Maintained comprehensive knowledge of company products and services to offer accurate and relevant information to customers.Team Collaboration: Worked collaboratively with team members to share insights, improve processes, and ensure consistent delivery of high-quality customer support.Technical Proficiency: Utilized various computer systems and software to manage customer interactions, track issues, and document resolutions efficiently.

As a Nutrition and Dietetics Intern at Ruiru Level 4, I gained hands-on experience in a clinical setting, where I played a pivotal role in various aspects of nutrition and health management. My responsibilities included:Management of Malnutrition: Effectively managed cases of moderate and severe acute malnutrition by developing and implementing tailored treatment plans.Disease Prevention and Control: Participated in the prevention and control of communicable and non-communicable diseases, ensuring the well-being of the community.Humanitarian Interventions: Assisted in the implementation of nutrition interventions during emergencies, providing critical support in humanitarian settings.Nutrition Education: Delivered comprehensive nutrition education to individuals and groups, fostering healthy eating habits and lifestyles.Client Counseling: Provided personalized counseling on dietary issues and eating habits, utilizing my knowledge of biochemistry and human psychology to create effective nutrition plans.Maternal and Child Nutrition: Focused on the nutrition needs of infants, young children, and mothers, ensuring optimal growth and development.Data Management: Conducted research, collected, and maintained detailed nutrition data records to support evidence-based practices.Holistic Nutrition: Applied a holistic approach to nutrition, considering all aspects of a client's health and well-being.Customer Experience: Enhanced customer satisfaction through effective communication, empathy, and problem-solving skills.Safety Compliance: Ensured adherence to relevant safety regulations and protocols.