• Managed multiple schedules for a household of 1 adult and two children, (One of which is a child with High functioning Cerebral Palsy)• Managed and delivered several different therapy services such as Speech, Occupational, and Physical therapy exercises.• Created and implemented daily routines for effective scheduling.• Established budgets for utilities, food, and other necessities to help maintain financial responsibility.• Coordinates & manages both children's Educational Plan meetings with the school system.• Coordinates & manages medical appointments for all family members.• Follow up with health care providers on the children's health care plans.• These services include Primary care, Specialist doctor appointments, Physical therapy, Speech therapy, and Occupational therapy.• Mediated between family members to facilitate conflict resolution and build healthy family relationships.• Responded to crises and emergency situations to provide immediate assistance to persons in need.• Documented services provided meticulously by keeping accurate records of activities, interactions, and conversations.• Collaborated with medical and educational professionals to develop a Custom Plan for my child with special needs. This education plan assisted in providing a custom-tailored education during the 2020 COVID pandemic. The education plan helped him learn his strengths and weaknesses to develop skills for a healthy, productive, educational experience.

•Provided 24/7 on-call field technical support to a small rural hospital.•Ensured exceptional customer service with a friendly, professional demeanor.•Setup, repair, and update computers, mobile devices, VOIP phones, and many other devices•Installed, repaired, or uninstalled any necessary software, hardware, or networking issues.•Researched areas of improvement needed and then implemented process improvement strategies.•Installed improvements and adjusted parameters to optimize functionality.•Trained users and supported a variety of problems with hardware and software.•Planned and designed system improvements to meet changing demands.•Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.•Collaborated with upper management to drive strategy and implement new processes.•Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.•Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems•Analyzed existing systems and databases and recommended enhancements to solve business needs.

Worked in social reservations for 8 months then moved over to Conference reservation. Managed and maintained conference attendees room reservations. Created, managed and maintained conference resumes. Created pre-plans for a successful conference event.

One of my the things i am proud of was my involvement with the Dialogue Club. The Dialogue Club is a club that focuses on helping out the community. I was in the Club for 3 years. My first year i was the secretary of the Dialogue Club and then my last two years I was President. We did many successful fundraiser and donate all procedes to charities in the area.