Anna Beck Email & Phone Number

Horwich, England, United Kingdom

Bolton, United Kingdom

Ilbilbie, Queensland, Australia

Bolton, United Kingdom

Newton-Le-Willows, Merseyside, United Kingdom

Oaks Club Resort, Queenstown, Nz

To provide an outstanding guest experience from the point of reservation to departure by demonstrating a commitment to service excellence and guest satisfaction. My main responsibilities are: - Greeting of Guests - Answering the telephone - Entering a Reservation - Knowing the property script - Guest arrivals and departures - Handling complaints - Anticipating guest needs - Maintain a high level of local knowledge to answer guest queries -… Show more To provide an outstanding guest experience from the point of reservation to departure by demonstrating a commitment to service excellence and guest satisfaction. My main responsibilities are: - Greeting of Guests - Answering the telephone - Entering a Reservation - Knowing the property script - Guest arrivals and departures - Handling complaints - Anticipating guest needs - Maintain a high level of local knowledge to answer guest queries - Maintain an accurate knowledge of the hotel facilities - Be open, honest and professional - Complete AM/PM checklists in a timely manner - Identify VIP guests and ensure all departments are aware of arrivals - Cash counting and banking - Night audit when closing in the evening - Opening and closing of reception, ensuring everything is locked in the evening. Show less

Wigan, United Kingdom

Within my 7 years at GO Outdoors, my role varied day to day, including: - Dealing with customers face to face and over the phone, including complaints - Cashing up each morning to balance the floats before the store opened - Managing the petty cash and controlled the ordering of cash for the safe - Managed the Reserve and Collect system ensuring each order was picked on time - Ensured smooth running of the tills in the week and weekend, making sure customers received the… Show more Within my 7 years at GO Outdoors, my role varied day to day, including: - Dealing with customers face to face and over the phone, including complaints - Cashing up each morning to balance the floats before the store opened - Managing the petty cash and controlled the ordering of cash for the safe - Managed the Reserve and Collect system ensuring each order was picked on time - Ensured smooth running of the tills in the week and weekend, making sure customers received the best possible service - Identified and recommended changes in stock levels at the front of the store - Having a good eye for visual merchandising throughout the store - Staff training to new and old staff on our till system Show less

I first started as a volunteer in this role and then was asked to work part time delivering a Healthy Lifestyles Program to school classes aged 10-12. Some of the main roles and responsibilities were: - Exercise and Nutrition based classes during school time - After school healthy lifestyle program for children and their parents - Fitness testing: BMI, Bleep Test, Diet record - Recording of data to show improvement in fitness over time - 12 week program teaching at 7… Show more I first started as a volunteer in this role and then was asked to work part time delivering a Healthy Lifestyles Program to school classes aged 10-12. Some of the main roles and responsibilities were: - Exercise and Nutrition based classes during school time - After school healthy lifestyle program for children and their parents - Fitness testing: BMI, Bleep Test, Diet record - Recording of data to show improvement in fitness over time - 12 week program teaching at 7 schools a week - Report writing to show from start to finish how the program worked - Class design: choosing activities, planning a 1 or 2hr class - Helping the children and parents understand healthy eating and enjoy it Show less

Bachelor Of Science (Bsc), Exercise, Physical Activity & Health

A Levels, Health And Social Care, Psychology And Art & Design