Ellucian powers higher education so institutions can empower student success. In my role, I ensure a well-integrated COO organization (incl. Strategy, Innovation, Change Management, Professional Services, Customer Support & Success) maintaining a clear focus on achieving our strategic goals while driving connection across the company.

My team partnered across all global Microsoft sales regions to drive pipeline acceleration by improving seller productivity and enabling deal velocity. We used qualitative and quantitative insights to land Ai-guided sales motions and GTM programs that enable our sellers to take targeted actions to meet customer needs and close pipeline gaps across all Microsoft's Commercial Solution Areas. I wore a second hat leading role excellence and our global community of Area Transformation Leaders accountable for change management strategy, last-mile execution and adoption of Microsoft Customer and Partner Solutions commercial strategies.KEY ACHIEVEMENTS✓ Drove digital signal enablement, generating $870M pipeline & $225M opportunity wins, and championed global sales & marketing feedback to influence Commercial Solution Area (CSA) near term strategy.✓ Designed and led the GTM landing & learning strategy for all global Marketing & Operations GTM roles (500+ individuals), accelerating seller enablement and Q+1 / Q+2 pipeline activation.✓ Simplified from 6 different workflows to 1 global workflow for AI-guided digital selling signals across Commercial Marketing and CSA organizations, improving seller experience and reducing corporate overhead. ✓ Restructured Area Transformation Leader role and organizational design, prioritizing accelerated adoption of complex, cross-segment commercial business fiscal year strategies with 56% fewer resources.

Through a common approach to governing, managing, landing and communicating change, my team and I enabled Microsoft's Customer and Partner Solutions employees to easily consume and adopt change at scale, accelerating customer and business outcomes. We executed a global portfolio of Change Management services for 100K+ employees across every geography, segment and solution area that Microsoft operates in, including change strategies, initiative roadmaps, communications, field insights and continuous improvement.KEY ACHIEVMENTS✓ Created alignment & visibility on a prioritized roadmap of commercial business changes for all customer & partner-facing roles, enabling proactive field planning and eliminating >$5M in duplicative local spend.✓ Improved discoverability of connected sales & marketing collateral and change communications through “one source of truth” initiative, simplifying seller experience and yielding double-digit click through rates.✓ Eliminated change adoption blockers by customer & partner facing roles (e.g., role design/scope changes, product/tool enhancements, process improvement) using qualitative & quantitative measurement systems. ✓ Optimized team execution, delivering 50% YoY spend cut, while maintaining seamless experience for field stakeholders. Managed expectations to align on tradeoffs, reinspire team and deliver with quality.

Led a hybrid team accountable for Chief of Staff functions (strategy development, business management, people & talent rhythms, executive communications) as well as Field-Facing Business Operations and Process Engineering (~250 FTE + vendor) for Microsoft Consulting Services and Customer Experience & Success. Incubated a new “field operations” model to optimize operations across Microsoft's global sales areas and consulting delivery domains, enabling improved customer & consumption focus.KEY ACHIEVEMENTS✓ Re-engineered operating architecture for “lead-to-order” processes, leading program to design, launch, and execute globally standard operations, reducing cost of sales >20% and increasing deal velocity by 2 days.✓ Led vision, strategy & roadmap execution of “delivery & financial management” workflows for division-wide deployment of SAP platform, enabling new billed revenue & forecasting models for SaaS customer journey.✓ Redefined Human Capital (RM) strategy & operations capabilities, partnering with HR, Finance & Services leadership team, enabling prioritized investment in human-centered up/reskilling & RM automation.

Led Microsoft's global Advertising Business Operations (~30 FTEs), driving strategic execution and business transformation through operational design, enablement & execution of Display & Search advertising and publishing products, services, channel and monetization models.KEY ACHIEVEMENTS✓ Delivered a 25% reduction in costs over 2 years, enabling self-funding of organizational scale and improved services to the field, segment, and business group. Developed perpetual planning model to forecast financial plans into fiscal cycle budgets, incorporating finance, market and business stakeholder input.✓ Re-designed organizational structure, implementing a new “Channel Execution” model, enabling improved career development while optimizing service delivery.✓ Drove scorecard development & business execution against key performance measurements (cost, quality, control, customer experience); consistent attainment with a quick turn-around on yellow/red KPIs.

OEM Operations delivers world-class operating capabilities in support of Global Original Equipment Manufacturer (OEM) customers across the agreement-to-cash lifecycle for Windows, Office, Server, Mobile and Embedded software (~$20-30B revenue stream).In this role, I partnered with the GM - Asia & Americas, OEM Operations to deliver organizational strategy & operational execution for a large, high-performing team across business, financial and people rhythms. Key leadership experiences: Strategic Planning & Business Management; Cross-Functional Team Leadership; Operations Management; Financial Management; Organizational Talent & Development.