Anna Biddle Email & Phone Number

Cincinnati, Ohio, United States

In December of 2022 I was selected to join the customer service team for a newly acquired solar financing company. Fifth Third needed to build up a servicing team in Cincinnati and I was a part of the first wave. As a Dividend customer service representative, I assist customers via inbound and outbound calls, as well as mail and email correspondence. It became my main responsibility to answer emails in addition to calls. I average between 50-100 emails a day. In addition to answering emails I was tasked with creating email templates for the whole call center to use. I also became responsible for reviewing and implementing new policies and procedures through our email process. I spend most of my time in a lead-like role, as I help train new representatives and ensure the success of the current team members as well.

Cincinnati Metropolitan Area

As a consumer contact representative, I was taking inbound calls to assist customers with their checking, savings, debit card and credit card accounts. I averaged about 50-70 inbound calls a day.

As the lead prep cook, I had two people who answered to me directly, putting me in a manager-like position. My day to day responsibilities consisted of preparing the adequate amount of food for the day, keeping the station clean, putting away large orders, keeping the line cooks up to date on menu changes and ensuring that there was little to no waste of food made.As a Line Cook it was up to me and my team members to make sure the orders were made correctly and served to customers in a timely manner.