Anna Bondar Email & Phone Number

Amersfoort, UT, NL

Amersfoort, Utrecht, Netherlands

As a Customer Success Manager I am driven to ensure our customers get the most value out of our solution throughout the entire customer lifecycle. With a personal approach I aim to build partnerships with our customers that fosters combined growth. By proactively developing and reviewing roadmaps, projects or other initiatives I ensure our customers'.

Netherlands

Amersfoort, Utrecht, Netherlands

Ukraine

• Manage and coordinated a team of 10 professionals, enhanced team motivation and helped the team to achieve their personal as well as overall team KPI's.
• Implementing new Service Level KPI's which resulted in 30% less time spent on each task.
• Daily monitoring and steering of agent's progress increasing SL% to an average between 87 and 95%
• Creating and correcting SOP's to ensure the full range of tasks were embedded

Kiev Region, Ukraine

• Project management: Implemented Member`s Retention program.Target - 70% of retention. Channels: post/email/SMS monthly;
• Coordinate implementation of a new CRM platform, local version of website.
• Recording of and maintaining of the country IVR.
• Deliver team WOW service: 2 hours to written request.
• Team management (hiring, motivation, coaching, evaluation, development).
• Implement Customer journey mapping and plan: new customer experience, process of receiving and placing orders, document flow. Resulted in 35% calls reduction, increased Customer involvement; 30% to the average order.

Kiev Region, Ukraine

Kiev Region, Ukraine

Bachelor'S Degree, Technical Translation

Negotiation Based On Emotional Intelligence

Client Orientation