Anna Gray Email & Phone Number

Louisville, KY, US

Louisville, Kentucky, United States

• Lead cross-departmental teams from supervisors to hourly teammates to manage issues and deliver swift resolutions. Establish environment prioritizing core values, including staff safety, ongoing education, ethical.
• Surpassed education standards by consistently providing comprehensive training to staff.
• Achieved 22% increase in beverage sales, while maintaining 95% employee retention rate.
• Crafted tailored restaurant events through client relationship cultivation and needs analysis.
• Successfully organized Oktoberfest events with 500+ attendees in 2021 and 2022.
• Oversaw Crawfish Boils, each drawing over 200 patrons in 2021 and 2022.

Louisville, Kentucky Area

• Prioritized staff development by nurturing ongoing education across bar, restaurant, and museum operations. Leveraged insights from CSS program to maximize spirit knowledge among team members. Crafted employee.
• Expanded beverage expertise through close collaboration with Beverage Director and conducting thorough monthly inventory counts of over 500 bottles.
• Improved service quality by executing corrective action plans derived from guest reviews and satisfaction metrics.

• Delivered prompt, efficient, and personable customer service within high-pressure environment accommodating over 300 patrons. Tailored personalized guest experiences to illuminate distinctive attributes from.
• Deepened expertise in customer service principles to consistently elevate guest satisfaction and engagement.
• Enhanced multitasking capabilities through collaborative teamwork and independent task management.