Anna Gray Email & Phone Number

Louisville, Ky, Us

Louisville, Ky, Us

Louisville, Kentucky, United States

Lead cross-departmental teams from supervisors to hourly teammates to manage issues and deliver swift resolutions. Establish environment prioritizing core values, including staff safety, ongoing education, ethical product sourcing, and fostering strong leadership skills. Supervise comprehensive training programs covering all spirit and beverage offerings, including types, brands, and portfolios from various producers and distributors. Supervise all beverage inventory aspects, curate menus, and collaborate closely with bar team to craft trend-worthy cocktails.• Surpassed education standards by consistently providing comprehensive training to staff.• Achieved 22% increase in beverage sales, while maintaining 95% employee retention rate.• Crafted tailored restaurant events through client relationship cultivation and needs analysis.• Successfully organized Oktoberfest events with 500+ attendees in 2021 and 2022.• Oversaw Crawfish Boils, each drawing over 200 patrons in 2021 and 2022.

Louisville, Kentucky Area

Prioritized staff development by nurturing ongoing education across bar, restaurant, and museum operations. Leveraged insights from CSS program to maximize spirit knowledge among team members. Crafted employee schedules to optimize labor hours within projected parameters, while accommodating diverse employee requests. Cultivated professionalism and composure in fast-paced, high-stress environments through continuous learning and adaptation.• Expanded beverage expertise through close collaboration with Beverage Director and conducting thorough monthly inventory counts of over 500 bottles.• Improved service quality by executing corrective action plans derived from guest reviews and satisfaction metrics.

Delivered prompt, efficient, and personable customer service within high-pressure environment accommodating over 300 patrons. Tailored personalized guest experiences to illuminate distinctive attributes from exceptional spirits program to innovative cuisine, all while exemplifying esteemed Culture of Yes at 21c.• Deepened expertise in customer service principles to consistently elevate guest satisfaction and engagement.• Enhanced multitasking capabilities through collaborative teamwork and independent task management.