Anna Hartley Email & Phone Number

White Plains, Ny

●Register and admit patients efficiently in outpatient or inpatient departments●Schedule patients for outpatient appointments and procedures●Verify and accurately input demographics and insurance information ●Provide excellent customer service skills to patients●Admit patients into the hospital, as per physician's order, and coordinate bed assignment●Trained in multiple departments: Surgical Ambulatory, Medical Ambulatory, Radiology, Cardiology, Admitting, Bed boards, Addiction Recovery Center, Wound Care, and the Emergency Department.

New York, New York

•Created database for AFA’s Excellence in Care (EIC) Dementia Care Program of Distinction sites and specialists.•Provide operational oversight for AFA’s training and education division, Dementia Care Professionals of America (DCPA). •Maintain database of trained professionals and sustaining regular communications with professionals as needed.•Coordinate educational workshops and social activities for healthcare professionals and community members. •Coordinate implementation of training products and resources, including facilitating training and educational presentations.•Provide operational oversight for AFA's EIC Program•Liaison to participating care settings and site evaluators to facilitate evaluation process.•Collaborate with Director of Educational and Social Services on education and program development, implementation, and evaluation.•Coordinate development and implementation of ancillary program components and resources•Coordinate and facilitate training workshops to train new EIC Specialists•Outreach and develop relationships with local and national organizations to expand programs’ reach and increase visibility.•Coordinate AFA’s Care Connection Series (Community, Coffee Talk and Sunset Series) workshops for older adults, care partners, and healthcare professionals.

•Conduct literature reviews on best practices in MHPSS during humanitarian crises and general community health work.•Research current successful innovations and write a report on programs that are found under the key area of MHPSS and the integration of MHPSS into other public health services.•Assist in building our knowledge base around monitoring and evaluation techniques for measuring global mental health programs.

Greater New York City Area

•Analyze and interpret quantitative and qualitative data•Conduct literature reviews •Create surveys and questionnaires to be administered to subject participants•Coordinate recruitment efforts to attract qualified subjects•Complete data entry and management

Greenwich, Ct

•Promoted and demonstrated exceptional customer service skills to builds relationships with clients and community. •Achievement of all expected financial goals.•Constantly achieved or exceeded personal sales goals (15-20%), store sales goals, and performance metrics.•Assisted in store visual merchandising.•Assisted in store operations, including inventory control, store maintenance, and administration. •Exemplified team work with store management and sales team.•Demonstrated in-depth product knowledge and sale strategies to meet sales goal and deliver exceptional customer service to clients. •Represented store in “Best Of Fairfield”

Greenwich, Ct

•Achieved and surpassed individual sales goal and help the team reach store and regional sales goal.•Assist in visual merchandising and other duties.

Master’S Degree, Clinical Psychology

Bachelor'S Degree, Psychology

Activities and Societies: Delta Phi Epsilon