Anna Howard Email & Phone Number

Fort Wayne, Indiana, United States

Kendallville, Indiana, United States

Adrian, Michigan, United States

Adrian, Michigan

Adrian, Michigan

Scottsdale, Arizona

Focus on vendor relations, gathering information and claim submission. Follow-up on aged claims and collections. Escalation, as required, of denied claims or those requiring special allowances such as extra time. AP work applying credits to claims and resolving credit/debit issues. Initiated process to address pending warranty claims. Work with outside repair facilities/dealers – information gathering, charge clarification, clarifying warranty position.

Scottsdale, Arizona

Responsible for specifying and expediting parts for over 500 branches across the US. Collaborated with vendors to maintain back order spreadsheets. Coordinated with AP in purchase order research and resolution. Received and corrected PO’s in AS400 system via EDI. Maintained electronic vendor parts catalogs. Collaborated with vendors on price files and analyzed data related to high failure rates of certain parts.

Mesa, Arizona

Managed team of service technicians as well as work-flow processes. Wrote service estimates for repair and maintenance of vehicles. Set work schedules and evaluated and prepared shop for safe operation. Maintained safety compliance/MSDS data. Supervision of parts management/stock order of tires and inventory control/cycle counts. Worked closely with sales team to provide on time and successful customer experiences.

Phoenix, Arizona Area

Responsible for leading team of service professionals at store level; personnel management, record keeping, weekly stock order. Oversaw perpetual inventory. Company sales event planning.Served as shop service manager at various Firestone locations. Responsible for writing vehicle repair and maintenance estimates. Developed sales guidelines for setting up successful tire sales events, implementing plans presented to management and shared with other store teams. Pursued tire sales with national account vendors such as Hertz and Enterprise. Responsible for processing weekly tire stock orders and monthly tire cycle counts. Enhanced telephone tire selling skills.

Greater Denver Area

Specify/expedite parts for back counter. Process body shop orders. Print pick tickets and pull orders. Cross-trained to fill-in at retail counter when needed.