Anna Iorio Email & Phone Number

Barcelona, Cataluña, España

Barcelona, Cataluña, España

Managed onboarding processes to meet or exceed established KPI deadlines Conducted thorough KYC procedures to ensure compliance Conducted meticulous verification of legal documentation to ensure accuracy and compliance Successfully and professionally communicated with clients and affiliated businesses, ensuring clear and effective information exchange Facilitated smooth communication with all internal departments, ensuring seamless collaboration and information flow Provided support after onboarding to make sure customers were happy and satisfied Effectively used Salesforce and Zendesk CRM systems along with Google Workspace

Barcelona, Cataluña, España

Proficiently handled real-time customer requests for B2B and B2C orders via phone, chat, and email, ensuring prompt and effective resolution Dedicated to ensuring customer satisfaction through attentive service Specialized in the quick resolution of problems to ensure smooth operations and customer satisfaction Engaged in continuous monitoring of ongoing orders to ensure timely fulfillment Demonstrated the ability to efficiently handle and organize a high volume of customer requests, prioritizing tasks to ensure exceptional customer satisfaction Proficiently utilized CRM tools to enhance operational efficiency and improve customer relationship management Led successful efforts to optimize and streamline communication with delivery drivers, resulting in significant reductions in delivery times

Barcelona, Cataluña, España

Provided specialized technical support for a diverse range of Philips brand small appliances Efficiently resolved technical issues reported by customers, consistently delivering timely and professional solutions. Utilized technical skills to diagnose and resolve product malfunctions or failures, ensuring customer satisfaction Provided consultations to customers, assisting them in choosing the most suitable products for their specific needs Utilized a CRM system to record and manage customer interactions, ensuring the accuracy of the database

Nápoles, Campania, Italia

Proactively approached potential customers in a door-to-door sales setting to promote and sell products or services Demonstrated strong product knowledge to address customer inquiries and provide accurate information Effectively handled post-sales customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction

High School Diploma, Hospitality And Tourism

Activities and Societies: High School living qualification in Hospitality and Tourism

Specialized Course In Business Marketing

Specialized course in Business Marketing

Specializade Course In Travel Agent

Specializade course in Travel Agent