Anna Kozak Email & Phone Number

• Processing Release of Information requests according to PHIPA using Epic
• Providing information to patients, members of the public, and staff regarding HIM release of information services by phone and e-mail
• Conducing routine compliance monitoring of emergency department and day surgery chart completion

Hamilton

• Using a patient-centric approach while providing reception duties
• Always seeking ways to provide added value to the team of nurses, residents, allied health, and Clinical/Nurse manager
• Quickly and efficiently handling all duties such as finding replacements for absent staff; working with porters and housekeeping; managing the health electronic record; producing reports; ordering equipment and.

Hamilton, ON

• Provided evening and weekend support while working solo
• Provided quick and efficient administrative assistance to Integrated Care Coordinators
• Conducted patient satisfaction surveys with elderly clients by telephone
• Scheduled home care nurses; multi-tasked to resolve frequent scheduling conflicts
• Maintained patient database in Procura health information system

Hamilton

• Performed data entry and maintained client database in Procura
• Triaged staff resources in response to service offers from the LHIN

Mississauga, Ontario

• First point of contact for clients with a property loss
• Consistently achieved customer service audit score of ‘outstanding’

Mississauga, ON

• Worked primarily from home over the course of six successful community development projects
• Conducted telephone interviews of parents of adult children with developmental disabilities; compiled data from interviews and written surveys; and prepared a written report for the board of directors and community.
• Planned dozens of large-scale community meetings and events
• Organized board meetings, prepared agendas, and took accurate and detailed meeting minutes

Diploma, Office Administration – Health Services

Professional Designation, Designated Insurance Professional

Diploma, Culinary Management