Oversee the Security Governance program at Indeed, including:-Manage large-scale cross-functional projects, and contribute to the company's broader risk management strategies, such as data protection and handling and crisis management.-Responsible for the development, management, and maintenance of security policies and standards for all security domains.-Partner with cross-functional teams to ensure implementation and enforcement of security policies and standards.-Document and facilitate the operationalization of security-related regulatory and compliance requirements.-Perform independent research into the rapidly evolving cybersecurity space and apply industry best practices.-Mentor junior team members and curate upskill opportunities to foster career development.-Regularly assess team processes and apply improvements as necessary.

-Collaborate with internal and external business partners to create, implement and monitor risk mitigation policies, processes, and best practices.-Actively partner with multiple business units to define the legal and security requirements for Indeed’s data and information systems.-Analyze, draft, validate and publish data management policies and standards.-Support multiple business units by identifying and driving risk mitigation efforts using security frameworks, and applying to Indeed's technical solutions, data technologies, and data structures.

•Provide Tier 2 technical support and advanced troubleshooting for a global software product in the Project Management and Lease Administration field.•Technical resource for the support team by researching and resolving escalated technical issues.•Perform initial testing and isolate client reported bugs as necessary for Product Management and Engineering teams using Salesforce and JIRA ticketing systems.•Utilize and modify existing MS-SQL queries to isolate data for research and reporting.•Troubleshoot JavaScript code to identify errors or inconsistencies that may be causing product issues.•Perform initial troubleshooting of SAML connection issues between client’s active directories and Lucernex software.•Active member of ATCM (Accruent Technical Change Management), a company-wide process used to evaluate customer and product impact of changes made to production environments.•Streamlined the process to generate and deliver SOC requests directly from the Support team, a process previously non-existent.•Partnered with Professional Services to create a clearly defined transition plan for new clients from go live to standard support.•Interacted professionally with clients while maintaining an extremely high Net Promoter Score.•Train and mentor new support team members.•Create and modify existing internal processes to improve workflow efficiency.•Write and publish functional and technical internal product documentation using Confluence.

• Answer phone calls to schedule appointments and sell repair jobs, as well as transfer phone calls to appropriate departments• Update daily schedule from online appointments• Be the first point of contact with in-person customers and assess their needs• Sell automotive repair jobs to customers by explaining what issues are present and how it needs to be fixed• Implement and keep employees informed of all corporate marketing strategies • Manage accounts payable/receivable for fleet merchants, vendor partners, and customers• Process, distribute, and send out shipments including both mail and boxed packages• Organize and improve back office processes including filing bills, backing up computers, and checking office email