Anna Last Email & Phone Number

London, England, Gb

London Area, United Kingdom

London, England, United Kingdom

· PMO Management for 3 portfolios, ESG (Environment, Social & Governance), Distribution & Real Estate. Assisting 12 Project Managers with project requirements, delivery timelines, resource, and financial management. Ensure all project documentation is completed in line with group audit, risk, and compliance· PPMA (Project tooling) SME – Implementation of the new Project Management tool. Taking ownership of rate cards, resources, project info as well as providing training to Project Managers and Resource Managers· Risk & Governance – Guiding Project teams to adhere to the Change Framework, Company policies and procedures with correct documentation in place· Procurement – Analysing and creating contracts, liaising with external suppliers, raising and receipting Purchase OrdersBusiness Management - Onboarding of new hires

London, England, United Kingdom

UK & EMEA TECHNOLOGY COO, UK IT SMR – BUSINESS MANAGER• UK SMR - COO responsibility supporting both UK Technology SM24 and EMEA Regional Head of Technology as defined by the regulator and UK Management Office (including Oversight, Control, Strategy, Market Knowledge, Risk Management, Regulation, Governance & Human Capital). Automating the UK SMR application process to increase efficiency and remove manual processes (including an FTE save in India). Facilitating and maintaining the regional crisis management review for UK & EMEA Technology· Management Information - Support the UK & EMEA MC and technology across the Global Functional CTOO organisation in driving effective oversight & control via high quality MI encompassing financials, workforce, IT incidents, change delivery, regulation, risk, HR, and compliance, collaborating with central functions to meet IT goals across the UK & EMEA· UK Service Management – Taking full responsibility for the quarterly service attestations for the UK (into the UK Senior Manager) liaising across multiple IT divisions, managing all stakeholders· Taking ownership for UK governance reporting (including OpCo materials), co-ordinating the technology content for submission regulators, completing the monthly service co. submissions, representing EMEA as the Job family regional lead, UK IT charity lead supporting the charity of the year, creation and maintenance of a team confluence site

London, England, United Kingdom

INTERNATIONAL CASH SETTLEMENTS & CASH MANAGEMENT - PMO / PROGRAM MGT· Release Manager - Facilitating calls with Business Stakeholders showcasing releases to ensure open queries are answered in a timely manner. Gathering release information, requesting both IT & Business stakeholder approvals, collating and sending weekly release notes, detailing the purpose of the release, and providing the status update following the weekend's releases· Production support facilitator - Working with the Level 2 support delivery teams to ensure all open Incident tickets are remediated within the SLAs agreed. Extracting and sharing weekly data to show current Level 3 Incident tickets / Problem Tasks & Problem tickets. Assigning unassigned tickets to enable these to be worked on and closed within the agreed SLA with support.· Legacy platform to Strategic platform PMO - Collaborating with Product Owners and delivery teams to ensure a seamless mapping of delivery programs to strategic components and sub-components. Providing a matrix view for a monthly Steering Committee audience, calling out cross dependencies and updating the progress. Facilitating 9 meetings, setting the agendas, ensuring meeting material has been completed, noting meeting actions· Demand Management - Single point of entry for all IT demand for all stakeholders across the organization (up to MD level). Chairing the prioritization & impact meetings to ensure all demand is fully impact assessed prior to presentation and are accompanied by an appropriate High-Level Estimate (HLE). Successfully formalised and streamlined the prioritisation process, ensuring the priority process is followed and gives full transparency to stakeholders on their requests· GOS Cash Delivery - In accordance with the RBI (Royal Bank of India) regulatory initiative, extract a list of dormant users within the TLM / Cashman application, and auctioning these are removed, documenting the evidence

London, England, United Kingdom

London, England, United Kingdom

INTERNATIONAL CASH SETTLEMENTS & CASH MANAGEMENT - MANAGER / PROJECT PORTFOLIO MANAGER (AVP)• Compliance Project Manager - Ensuring ICP Cash is compliant with internal Risk and Compliance functions, understanding the risk framework and working with teams to complete tasks ahead of schedule. Single Point of Contact for all internal Risk and Compliance functions, ensuring Application owners are aware of responsibilities to mitigate risks. Product Owner & Work package manager for Credit Suisse Solution Delivery Framework requests ensuring project delivery is compliant with CS Project Quality Management standards and policies• ICP Cash Demand Management - Single point of entry for all IT demand for all stakeholders. Chairing the prioritization & impact meetings to ensure demand is fully impact assessed and are accompanied by a High-Level Estimate. Successfully formalised and streamlined the prioritisation process, ensuring the priority process is followed giving full transparency to stakeholders on their requests• Domain Focus Change (DFC) Project Manager - Ensure clear visibility for all project deliverables, risks, issues, and timelines to the Global Head of Cash Products. Responsible for the budget of 1.26m and responsible for the montly delivery status presentations. Formalized DFC delivery governance framework to ensure clear visibility for status tracking across all project deliverables and ensuring all risks, issues and timelines are transparently reported• PMO lead - 3 successful vendor transitions and management of the global vendor team ensuring delivery targets and deadlines were met and resolving and tracking issues. Financial reporting for the DFC projects and 85 external projects. Identifying and cleaning up the budget over run of 105k. Working closely with the COO functions across the organisation to align portfolio accounting & Cost accounting views, ensuring financial transparency (headcount, leavers/joiners, resource transfers, sow tracking)

London, England, United Kingdom

ROBOTIC PROCESS AUTOMATION - PMO / PROJECT MANAGER• Implementing the FTE reduction business case (replacing Operations resource repetitive tasks with robots), setting up the RPA program in the clarity system to submit the business case• Transition Management: Moved ownership of RPA from one department into Operations IT ownership• Worked with the Cost to Achieve (CtA) program to submit cost and benefit plans for the program• Gatekeeper to 2.2m CHF budget and tracking actuals against the project• Defined and initiated the Governance structure for the program including agendas, materials and trackers against the program. Set up of the RPA SharePoint, working with the RPA program manager, PM's and vendors to create a Business Benefit Tracker to manage developments and ensuring the tracker is kept up to date and ensuring project documents (Steering committee materials, Statements of Work, projects templates) were stored correctly• Guided the team to 6 FTE saves equating to 162k of cost savings with an indirect responsibility for an additional 52 FTE saves and 2.06m CHF• Successful set up 3 new services and applications for the program for accurate production support management and financial reporting• Working as a partnership with the Quality Management team to create the quality management framework from scratch (RPA was different to most projects) took time and patience to ensure the correct documentation was created and could be monitored for accuracy, collaborating with the vendor project teams and PM's

London Area, United Kingdom

CASH CONTROL MODEL – PMO• Project meeting support and facilitation• Program and project Status reporting, release schedules, release status• Risk, Assumption, Issue and Dependency Management• Change Control• Project/Programme Accounting

London Area, United Kingdom

REGIONAL SUPPORT & ASSISTANT / PMO / OFFICE MANAGER· Diary management, co-ordinating across 5 time zones· Travel & Expense Management· Desk moves and space planning· On-boarding of new hires, ensuring full systems and buildings access· Creation and control of internal Intranet and SharePoint sites· Cross department Resource and Budget Planning using Clarity· Owning agendas and presentations for the IT EMEA Head and upper Management.· Owning & facilitating the IT Mobility Forum· Creating and distributing the quarterly departmental newsletters IT Wide· Organising Social Events Including: Christmas Parties, Treasure Hunts, Speaker Series & Charity events· Supporting and promoting Philanthropic activities