Manage a group of 16 dealerships by counseling Dealer Operators on Inventory Levels, Marketing/Advertising, Sales Effectiveness Opportunities, and Customer Experience Processes to achieve sales objectives. Review dealerships Lead Source Effectiveness, Inventory Selection, and GM Dealership Program Requirements to make sure dealers are maximizing every profit opportunity.

Manage a group of 4 District Managers of Aftersales whose objective was to increase Customer Retention in the Service Drive. Increase Parts Sales and manage warranty spending. ,

Counseled dealerships on Product Inventory Selection, Sales Effectiveness, and Customer Experience Processes.. Worked with dealership personnel on Lead Response, Marketing, & Customer Events to achieve Sales Objectives.

Trained Field Representatives on Dealership profitability, Digital/Service Leads, Customer Retention process development and implementation.

Account representative to 40 GM dealerships in the North East region managing $31 million in sales of GM automotive parts.Initiated, build, and expanded relationships with dealer personnel and supplier representatives.Communicated daily with dealer Parts Managers providing program/promotion information, sales rankings, and problem resolution.Analyzed dealership-operating reports and help identify profitability opportunities.Developed and executed a Tire Promotion resulting in 131% sales increase in a six month period.

Developed and managed the GM Accessories Product Portfolio/Life Cycle Plan for new vehicle launches accounting for 80% of company’s revenue.Created Marketing Statement of Requirements outlining the preliminary business case information, including pricing and sales forecast for multiple product lines.Coordinated the Program Execution Team sub-group meetings to develop product plans including detailed requirements for design/styling and function of each product.Launched a multi-million dollar wheel program by developing and executing a Marketing Plan, which included development of communication and merchandising materials for the Distributor Channel and the end consumers.Managed and supervised a team of 2 professionals.

 Traveled to Seoul, South Korea to assist in-country Marketing team in expanding their product development function. Consulted with marketing team with respect to market research, gathering customer requirements, business case development and interviewing potential suppliers. Represented Asia Pacific region on weekly conference calls with senior management updating on product development progress, resource allocation needs, and shared best practices. Traveled to Sao Paulo, Brazil to assist in the transition of U.S. automotive parts programs to South American region by modifying product offering based on country requirements. Successfully launched over 16 product lines internationally by coordinating Purchasing, Engineering, and Packaging departments. This included developing multi-currency pricing as well as multi language Catalogue/ Marketing Material.Traveled to Madrid, Spain to work with supplier base and oversaw timely execution of a new product line launch.Developed, managed, and maintained relationships with a global supplier base.Lead the development and launch of multiple service programs via direct mail involving list selection, response analysis, and program recommendations.