- Opened escrow and title orders in Stewart proprietary software; create and maintaininternal physical reference files- Served as initial contact for clients, agents, and lenders; screen phone calls for Escrowand Title Officers- Received and receipted earnest money; order loan and utility billing payoffs; fulfilled lenderrequests for settlement statements and supplemental title reports- Assisted in closing disbursement process through distribution of funds, statements andcorrespondence; drafted and distributed final title insurance policies

- Responded to user calls and requests for help with PC-based software applications, printing, workstations, and network connectivity.- Participated in developing firm standards to equalize and improve core competency broadly, as well as for specific practice group needs. - Devised and implemented new security policies and communicated changes to staff.- Assisted with installation of various software, and document procedures for installation of non-standard programs.- Installed and moved PCs, phones, and printers, including initial setup for new users. Set up equipment for in-house meetings.- Perform routine network maintenance functions, such as setting up new users.

- Provided administrative and clerical support to counsel. - Maintained client information and databases.- Drafted legal documents, file via electronic court systems as indicated.

- Consistently exceeded weekly production goals, producing a significant volume of high quality work.- Responsible for quality control on digital video assets, including, but not limited to, metadata creation and correction- Applied a wide variety of software tools to manage digital assets, troubleshoot and resolve issues.- Leveraged relationships, automation, and new technology to improve cycle time, throughput, and yield of Instant Video titles from ingestion through distribution

- Awarded Operator of the Week (November 2012 and April 2013) and Operator of the Month (April 2013): “Met and exceeded expectations; took initiative to help with training for external vendor QA.”- Received performance-based bonuses 15 consecutive weeks for achieving speed and accuracy goals for Google Play ebook edit/review- Reviewed Google Play magazine title correction notes provided by Operators for proper formatting and adherence to Project Guidelines before forwarding to External Vendor for implementation- Provided coaching to individual Operators; communicated general Guideline updates to team- Offered feedback and suggestions to Operations Managers for continuous Guideline refinement and improvement- Performed detailed Quality Assurance review of magazines to help team meet tight deadlines

- Delighted customers while remaining vigilant for fraud.- Disarmed difficult customers with active listening, humor, and candor.

- Ensured accurate and efficient count of registers and daily deposits.- Worked with cashiers to encourage proper money handling, escalating to sales audit team where necessary.

- Nominated in 2010 by peers and managers for Anderson Award for work exemplifying the core values of the organization: authenticity, quality, service, respect, integrity and balance.- Mastered internal business software systems and assisted cashiering and equipment rentals departments as needed.

- Researched new workshop topics and brainstormed new themes for current faculty.- Initiated contact with potential new faculty; maintained contact and coordination of contract negotiations with existing members.

- Modified content for Prentice Hall interactive textbook adaptations.- Created new course content and performed light QA duties.

- Provided telephone and administrative support.- Performed new hire background checks and on boarding; prepared terminated employee files.- Assisted with temporary support for Pershing Trading Company executive as requested- Prepared correspondence and assembled daily schedule for General Counsel.

- Sketched storyboards for stunt and special effects sequences.- Obtained permits for child actors. - Prepared daily film clips, production reports and script summaries for distribution- Retrieved equipment and supplies in the wilds of Manhattan.

- Provided light technical support for executive staff; ran evening and weekly system backups for company.- Coordinated schedules and travel itinerary for President and executive staff.- Processed expense reports and assisted with budget planning.- Developed and maintained filing systems; created office procedural training manual.

- Assisted in fabrication of foam latex puppets and created props. - Retrieved supplies for production; ran errands. - Maintained filing for production office.

- Performed regression and functional testing on interactive multimedia CDs and websites.- Reverse-engineered documentation, site maps and functional specifications from existing applications.

- Prepared pleadings, pre-trial motions and propounded discovery; analyzed/summarized depositions, medical records, expert reports.- Prepared client correspondence and maintained client relations.- Organized and maintained client files and trial materials- Supervised and trained junior file staff.