𝐖𝐡𝐲 𝐜𝐡𝐨𝐬𝐞 𝐭𝐨 𝐜𝐨𝐧𝐬𝐢𝐝𝐞𝐫 𝐞𝐦𝐩𝐥𝐨𝐲𝐢𝐧𝐠 𝐨𝐮𝐫 𝐚𝐦𝐚𝐳𝐢𝐧𝐠 𝐭𝐚𝐥𝐞𝐧𝐭 𝐟𝐫𝐨𝐦 𝐒𝐀? Within business, English is the main language at use. The accent is familiar to UK ears, and considerable more neutral than many other overseas accents. It is widely used across the country which helps call quality, as in comparison to non-English speaking countries, they can navigate and handle complex phone calls. South Africans have a natural empathy to their manner which is the most under rated USP that is regularly missing from BPOs in other countries.Finally, as the time zone is only 1 hour ahead, it is as easy to manage your team in South Africa as it is to manage your own in-house work force.𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞...Over the years, the Government has made considerable investments into the countries power, data and Telecommunication networks. Its infrastructure is considered to be the best in the continent with a network that is 99.9% digital. Combine this with reliable fibre internet connections, you can rest assured that the team in South Africa will be reliable and efficient.𝐂𝐨𝐬𝐭𝐬...An agent in South Africa produce the same quality of work for as much as 65% cheaper. The reduction in costs will free up budgets for you to spend in other areas of your business.Most business forget that the savings are not only on the salary, but also on recruitment costs, training, technology at lower prices, management, insurance, desk space etc.𝐃𝐚𝐭𝐚 𝐏𝐫𝐨𝐭𝐞𝐜𝐭𝐢𝐨𝐧...Some countries have different Data Protection laws to that of the UK and EU. This can often confuse agents and lead to mistakes, or rules being broken.To combat this, South Africa's Data Protection policies are in line with UK and EU making it easier for call centres who need to pay specific attention to Data Protection, and how it is obtained/managed.