๐๐ก๐ฒ ๐๐ก๐จ๐ฌ๐ ๐ญ๐จ ๐๐จ๐ง๐ฌ๐ข๐๐๐ซ ๐๐ฆ๐ฉ๐ฅ๐จ๐ฒ๐ข๐ง๐ ๐จ๐ฎ๐ซ ๐๐ฆ๐๐ณ๐ข๐ง๐ ๐ญ๐๐ฅ๐๐ง๐ญ ๐๐ซ๐จ๐ฆ ๐๐? Within business, English is the main language at use. The accent is familiar to UK ears, and considerable more neutral than many other overseas accents. It is widely used across the country which helps call quality, as in comparison to non-English speaking countries, they can navigate and handle complex phone calls. South Africans have a natural empathy to their manner which is the most under rated USP that is regularly missing from BPOs in other countries.Finally, as the time zone is only 1 hour ahead, it is as easy to manage your team in South Africa as it is to manage your own in-house work force.๐๐ง๐๐ซ๐๐ฌ๐ญ๐ซ๐ฎ๐๐ญ๐ฎ๐ซ๐...Over the years, the Government has made considerable investments into the countries power, data and Telecommunication networks. Its infrastructure is considered to be the best in the continent with a network that is 99.9% digital. Combine this with reliable fibre internet connections, you can rest assured that the team in South Africa will be reliable and efficient.๐๐จ๐ฌ๐ญ๐ฌ...An agent in South Africa produce the same quality of work for as much as 65% cheaper. The reduction in costs will free up budgets for you to spend in other areas of your business.Most business forget that the savings are not only on the salary, but also on recruitment costs, training, technology at lower prices, management, insurance, desk space etc.๐๐๐ญ๐ ๐๐ซ๐จ๐ญ๐๐๐ญ๐ข๐จ๐ง...Some countries have different Data Protection laws to that of the UK and EU. This can often confuse agents and lead to mistakes, or rules being broken.To combat this, South Africa's Data Protection policies are in line with UK and EU making it easier for call centres who need to pay specific attention to Data Protection, and how it is obtained/managed.