Anna Mel'Nikova Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Effectively managed BSS solutions delivery for clients, covering: Billing system, CRM, product catalog, order management, partner management, and problem management systems. Achieved a 50% reduction in delivery delays and a 30% improvement in plan execution metrics through proactive management and coordination.- Implementation of different project management methodologies: Agile, Waterflow, etc.- Collaborated with cross-functional teams to address project issues, ensuring synchronized delivery of all BSS solutions and components within program timelines. Facilitated effective communication and problem-solving to achieve project objectives and enhance overall delivery efficiency.- Maintained comprehensive project documentation and reports, streamlining tracking processes by 50% through the utilization of Jira dashboards tailored for monitoring delivery blockers and overall program status. Developed and implemented Key Streams Blockers reports, Program Velocity reports, Cumulative Program diagrams, and Team wallboards for effective monitoring of BSS solution component designs.- Built relationships with key global telecom operators such as DU (UAE), AT&T, ViVo Brazil, and T-mobile. Developed presentations for company's major clients and delivered them to the customers.

St Petersburg City, Russia

- Capturing business requirements for systems solutions;- Analysis and description of the received business requirements in the format of “AS IS” and “AS TO BE” process models;- Documenting business processes in Signavio system appropriated to customer needs, mapping all business process steps on a system stack including third-party integrations - Works with internal teams to obtain an in-depth understanding of the product and required by customer business process;- Interaction with specialists from related customer departments during the description, development, implementation, and further support of business processes. - Produces high-quality documentation that meets applicable standards and is appropriate for its intended audience;- Contributes to and maintains solution architecture for a required business process;- Conducting presentations on the implementation of new business processes, moderating meetings/meetings.- Conducting training and explanations on implemented new business processes for users/customers.

Participation in pre-sale activities, including preparation of technical and commercial offers (RFx) for Mobile Service Providers e.g. Vodafone, AT&T, Deutsche Telekom, Telefonica Group, etc.Product and sales documents creation and delivery:Technical documents creation and deliveryBusiness and technical presentations creation and deliveryConduction of Netcracker's projects case-studiesCustomer success stories creation and deliveryPreparation of materials for analytical agencies (Gartner, Global data, TM Forum, etc.) and related activitiesProvide Market Analyses: analyses for global events e.g. Gardner Magic Quadrant, MWC, TM Forum, analytics reports, competitors’ products and strategy (documentation, demos, webinars etc.)Preparation and participation in pre-sale meetings with clientsInteraction with sales departments, as well as pre-sale teams, design and technical teams, and other departments for product descriptions and product materials creation and deliveryParticipation in preparation of tender documents: filling out questionnaires, preparing product tender presentations, writing product descriptions and Executive Summary

St Petersburg City, Russia

Product Development- Successfully led end-to-end product roadmap delivery, overseeing planning, execution, and timely delivery of key milestones. This resulted in a 20% increase in company product sales, demonstrating effective strategy implementation and market impact.- Established BSS product systems, including billing and CRM systems, for Tele2 Russia and Tele2 Kazakhstan. Implemented robust solutions to streamline operations and enhance customer experiences in telecommunications- Coordinated with Dev&Design teams to control project implementation and final results, optimizing product design and operation to achieve solution value. This effort contributed to exceeding delivery targets by 20%, showcasing effective project management and strategic execution.- Communicate and connect with customers, understand their needs, and provide targeted solutions.Strategic Direction - Developed innovative business models with corporates, leading to the successful launch of approximately 10 new telecom services. These services introduced groundbreaking approaches to service monetization, including the exchange of minutes for gigabytes, a stock market for gigabytes, shared packages, and earning gigabytes for phone calls, among others.- Owning and driving a strategy to launch BSS/OSS solution on different markets (EMEA, Europe, USA, etc.)

St Petersburg City, Russia

Coordinating the work of marketing department in foreign business unitsDevelopment of marketing strategy for international marketsDevelopment of a communication platform for leadnig out new brandsProducts' positioningGathering information about pay-TV market: key players of television market, the level of penetration of television line analysis on the market of TV services, etc.Organization and carrying out market research: quantitative research, qualitative research, expert interviewsAnalysis of pay-TV market in South-East Asia, Middle East, Latin America

Qualification Enhancement, Strategic Marketing, 5

Specialist, Sociology, 4,9

Specialist, Sociological And Marketing Research

Sociology, diploma