•Customer focus, delivering high quality visitor service.•OC company etiquette and professional approach-demonstrating “can-do” attitude and show respect including fellow team members and service providers.•Greet all visitors promptly; completing all related security procedures and offering all appropriate services to ensure guests experience a pleasant visit.•Room management including booking and cancellation.•Receiving guests, announcing them, offering cloakroom facilities and refreshments if they are to be kept waiting and escort them to appropriate meeting rooms when requested. Provide complete service for beginning to the end.•Knowledge of the departments and companies operating within the site. This includes their structure and function in order to gain an understanding of the business as a whole.•Understand and fulfil tenants requirements•Maintain immaculate appearance by adhering to company regulation. •Meet company expectation – all the standard grooming regulation apply.•Keeping abreast of company and site changes and procedures. Ensure new protocols are printed for reception manual. Communicate with clients about issues and ideas, using reports where necessary.•Take responsibility for tasks and extra work that is given and ensure that all deadlines are met.•Have sufficient knowledge of the local area to provide a concierge service for customers.•Show good communication skills.•Providing detailed training to fellow Office Concierge colleagues on site.•Keeping Office Concierge reception manual up to date at all times.•Welcome new tenant’s to the building. Providing all necessary information about the site, health and safety procedures, delivery and post room service. •Providing training on Passage Point database booking to tenant receptionists and office managers•Making sure any maintenance issues are reported to help desk.•Minutes taking

Full time role managing front of the house team (reception) and member’s experience.•Providing excellence and smooth service followed detailed Fitness First standards and procedures.•Manage receptionist and reception area•Ensuring the Fitness First retention strategy is implemented.•Monitor members: administration, queries, complaints, feedback and departure•Maintaining excellent customer service through front of desk and all aspects of the club•Engaged employees: manage recruitment process, train, mentor, coach and motivate team to be successful in their role and maximize their potential•Communicate effectively in the workplace including regular, documented departmental meetings and participation in club meetings•Cover absence of the front house team when required•To comply with all Health and Safety responsibilities.•Proactive quality interactions•Handle cancellation requests following correct departure protocol, identify member needs and retain members•Front of the house management (business performance): control front desk departmental employment costs• Book keeping: ensure daily takings are reconciled and banked. •Ensure business achieve retail revenue budget and profit margins•Control front desk expenditure and retail stock management•Ensure Financial Audit score are maintained•Manage performance and develop employees•Train all staff to deliver excellent customer service by ensuring Mystery shops scores are 100%

Full-time role maintaining front of the house reception and providing excellence customer service.•Customer service: being first point of contact for customers, providing help and assistance to current and new potential members•Maintaining an efficient, clean and well organised reception•Handling customer enquiries and complaints•Administration support: cash handling, managing daily takings and banking, debt collecting and hitting individual sales targets through sales of sun beds and front desk selling•Maintaining cleanliness of club.•Ensuring I am delivering the top 10 Fitness First essentials for every member visit

Full-time role working at shop counter and maintaining stock.•Required to assist many customers with their medication and general medical issues•Basic training was provided on general sales list medicines (GSL) and pharmacy medicines (P) to be able advice on which medicines was appropriate•Providing a personal service for less able customers by delivering medication to their home and providing any assistance if possible•Responsible for medical orders during the absence of pharmacist•Checking prescriptions making sure they are handed out correctly, repeat prescription service•Responsible for opening and closing of premises•Stock checks and replenishment•Responsible for accepting deliveries, price points, display of products on sale•Organising promotions •Cash handling, till cash ups