Anna Miranda Email & Phone Number

Toronto, Canada Area

• Assisting the team in handling customer problems, dealing with escalated complaints. Listening and asking questions to quickly resolve issues, proposing personalized solutions according to the customer’s needs.
• Engagement in decreasing the number of complaints, resolving issues in store to guarantee customer satisfaction and to build a good customer relationship.
• Executing tills procedures, such as counting money and verifying if there is any cash variance.
• Driven to succeed. Working in a fast-paced environment, motivated to achieve company’s sales goals.
• Preparing documents regarding sales, discrepancies, and any relevant information to the head office.

Toronto, Canada Area

• Focus on delivering an exceptional customer experience, helping clients and recommending products according to their personal needs, building a relationship of mutual trust and confidence.
• Handling cash transactions, such as sales, refunds, and exchanges.

Recife E Região, Brasil

• Worked analyzing request of appeals, writing decisions for over 100 cases.
• Proactively collaborated with the administrative team, helping planning conferences with the judges who oversaw the appeals.
• Detail oriented. Organized work data to ensure accuracy and completeness.
• Issued communications to the parties in the lawsuits, informing about decisions or requesting further information, ensuring documents were prepared consistent with relevant regulations.

Recife E Região, Brasil

• Worked with the Labour Law team in cases against the bank with values over R$700,000 or with big impact to the company.
• Wrote legal documents, such as defense and appeals, and dispute of calculus with amounts to be paid by the defendant, researching about recent cases to use them as precedent.
• Complied with legal and regulatory requirements for the jurisdiction.

Recife E Região, Brasil

• Worked with the client Itau Unibank in cases regarding commercial banking services, such as credit cards, car leasing contracts and interest adjustments in saving accounts.
• Wrote legal documents, such as defense, appeals and execution actions, taking accountability of the cases.
• Contacted Bank’s clients to negotiate and make settlements, maintaining confidentiality and accuracy.
• Followed up of the cases and updated client’s system.
• Contributed to business results, worked with the team to achieve productivity goals set up by the Bank.

Canadian Investment Funds Course (Ific)

Financial Services, Finance

Bachelor'S Degree, Law