Anna Priscilla Melo Email & Phone Number

Provided account management, user enablement, and facilitated sales expansions.- Analyzed customer’s environment via operational assessments and discussions to promote the highest application of ExtraHop in their business environment.- Engaged ExtraHop end users, to provide targeted assistance and enablement.- Assessed customer’s needs and coordinated high-value professional services and advanced training.- Led cadences and business reviews with C-level executives.- Contributed to customer feature requests added to our product and service roadmap priorities.- Worked closely with sales, visiting customers, and assisting with the expansion strategy.

Remote

Provided onboarding, account management, and user enablement.- Engaged ExtraHop end users, to provide targeted assistance and enablement.- Led and facilitated new customer’s initial onboarding, and introduction to the tool.- Assessed and documented customer’s health status on a regular basis, to improve engagement strategy.- Worked with a diverse cross-section of ExtraHop’s business units, to represent customer needs and expectations.

Tampa/St. Petersburg, Florida Area

Responsible for business development, identifying new opportunities, cultivating target accounts, and managing the sales pipeline, forecast, and performance reports for Veritas, BlueCat and VAR channel partners.- Partnered with Inside Sales, VAR Sales Reps, and manufacturer AE’s to expand and close business.- Provided marketing event campaign analysis for ROI of resulting qualified opportunities and closed business for TD Synnex Cybersecurity Partner Summit.- Delivered high level product training webinars for internal and channel sales teams.- Responsible for BlueCat and Veritas exposure to the channel, and to relevant TD sales teams; Cisco, vmWare, etc.- Vetted and recruited new VARs; performed product presentations and onboarding for suitable partners.

Austin, Texas Area And Remote

Provided support to the Apple Retail Genius bar for over 500 stores world-wide, handling inbound escalations regarding iPhone and iPad cellular activation. Reviewed, processed, and tracked product replacement orders for South America.- Collaborated with the iPhone engineering team to help prevent fraud across iOS devices, producing savings for the company and protecting legitimate customers.- Assisted management by providing feedback and documenting process changes to aid continuity and consistency across multiple support regions in iOS Activations.- Processed replacement requests within SLA, ensuring the requests met the necessary requirements, and that customers received their products as soon as possible.- Developed and conducted procedural training to multiple departments within Apple, as well as vendor managers.- Assisted with the implementation of the RMA process for Apple Brazil, helping the company better utilize its resources by means of recycling KBBs.- Exceeded teamwork goals by volunteering to assist other teams. Reviewed SLED bulk orders and repairs for the AMR region, and assisted with product re-serialization, when Apple acquired Beats by Dr. Dre.

Austin, Texas Area

Taught Portuguese as a second language, covering grammar, comprehension, and practical speaking of Brazilian Portuguese for classes up to 12 students.

Austin, Texas, United States

Drove new membership sales and managed contract renewals, billing, and general office management duties.

Master'S Degree, Elementary Education And Teaching, 3.83

Bachelor Of Business Administration (B.B.A.), 3.6