Coordinate and facilitate D1 Operational Alignment sessions onsite at D1 UC location, working as liaison between the location and the UCPath Center. Facilitate meetings with various UC locations for special projects including inter-location transfers and benefit plan accounting. Plan, implement, and coordinate limited payroll partnership services under legacy payroll system with participating UC locations. Lead team of case administrators to standardize case management within Production. Observe various payroll processes to identify gaps, system defects, and opportunities for process improvement, making recommendations to UCPath Center Leadership as needed. Prepare and present proposals and process updates to UCPath Center staff and UC location contacts. Create, route, publish and maintain local and system-wide business process documents including MS Visio maps and MS PowerPoint workbooks.

Engaged members and guests during their visit. Provided guided tours to guests interested in membership. Issued guest passes. Processed new membership and updates to existing accounts. Enrolled participants in classes and various sports. Collected payments for programs and membership. Answered incoming calls and provided customer support.

Provided administrative support to the Depot Chaplain and Religious Ministries Team. Ordered supplies and reconciled supply budget. Answered all incoming calls and greeted visitors. Managed chapel schedule for weddings, funerals, and special events. Recorded meeting minutes. Maintained unit SharePoint site. Compiled departmental weekly reports for the Commanding General. Acted as liaison between Navy personnel and local Personnel Support Detachment for pay- and personnel-related matters.

Monitored and tracked budget accounts and expenses. Logged payments received. Audited and processed expense reports for reimbursement. Developed and maintained various databases to track inventory, training, and awards. Built and maintained staff files. Collaborated with HR to oversee hiring process for new program staff. Attended monthly Admin Cluster meetings and disseminated notes and updates to program directors. Recorded meeting minutes. Solicited vendor price quotes for various supplies including mass custom print jobs, promotional items, and uniforms. Submitted work orders for services including building maintenance and fixture installations. Updated and maintained shared calendars. Organized and maintained storage and supply areas. Assisted with new-employee orientation by assigning phone extensions and email addresses, distributing keys, ordering name badges, and printing and/or ordering business cards. Greeted incoming staff, visitors, and clients in a professional manner and provided program information and referrals when appropriate. Conducted reference screening calls. Scheduled intake appointments for new counseling clients, including calculation of payment based on annual income. Answered and screened all incoming calls, operated multi-line phone system and switchboard, and relayed messages via written and/or verbal communication. Organized office and conference room schedule. Sorted mail. Coded invoices. Maintained petty cash fund. Ordered office supplies. Assisted program and project directors with various tasks.

Processed, audited, and released more than 1,500 pay documents monthly. Assisted military personnel and peers with routine and complicated pay issues. Researched problem accounts and maintained daily progress logs. Corresponded daily with department heads and liaisons within the Atlantic Fleet. Trained new personnel in procedures, systems, regulations, and duties. Developed and facilitated training for customer service and receipts teams/sections. Collaborated with contractors to map procedures for processing military pay entitlements and deductions according to regulations. Generated daily reports to research and reprocess rejected and recycled transactions. Secret Security Clearance (inactive).

Assisted customers with credit application process in person and over the phone. Read and interpreted credit reports to compute debt-to-income ratios. Communicated with credit department to assist sales team in negotiating terms of loans. Reviewed closing loan documents for accuracy and provided customer service during time of purchase. Conducted employment verification calls. Assisted sales team with inventory, sales floor layout, and store cleanliness.

Prepared, cross-checked, shipped, and tracked domestic and international seminar materials. Documented procedures; researched and presented various cost analyses. Conducted departmental meetings; served as liaison between project managers and production team. Maintained inventory, ordered supplies and printed materials, and approved time and expense entries. Administered and delivered confidential assessment feedback reports. Supervised and facilitated training for 2 employees.

Processed and audited more than 12,000 pay documents annually, with an average of 98% accuracy. Assisted military personnel with a variety of pay and personnel-related issues. Delegated daily workload and researched problem accounts. Coordinated and implemented daily training schedule for department of 30 personnel. Issued more than 300 U.S. Identification Cards to military personnel, dependants, and DoD employees. Supervised, evaluated, and counseled more than 20 junior personnel. Recorded real-time log of ship movements. Served as armed guard at topside, rover, and quarterdeck security. Operated shipboard communications during fire drills and emergencies. Qualified for Accelerated Advancement. Received Administrative Certificate of Excellence on two occasions. Voted Junior Sailor of the Quarter.