AT&T 2009-CurrentB2B Program/Product Manager• Manage $5M dollar Capital Expense budget• Business approver for $26M Operations and Processing budget • Lead team of 12 to identify new opportunities to improve the effectiveness of the B2B Order Gateway program• Identify product enhancements to improve automation rates and reduce manual transaction costs• Team with Business and Operations to identify Order Manager design and usability improvements • Liaison between AT&T Business, IT, Operations and Synchronoss Technologies to ensure successful monthly application releases, system updates, and change requests• Review OG BA interaction/work flows, requirements, and OM visual mockups to assess for overall product/system impact• Track all Business, IT, Operations, and Sustainment initiatives through work request process to monitor KPI’s (ROI, Revenue, Automation rates)• Create call volume and transaction monthly forecast, including the iPhone 3GS launch• Direct weekly CR (Change Request) meeting across cross-functional team • Support B2B program team with day to day prioritization of project deliverables, escalation handling, and program sustainability through identification and resolution of application issuesAT&T 2008-2009 Business Project Manager• Team with Business/Functional Analysts, IT PMs, Solution Architects, Developers, and QA to oversee day to day project deliverables and manage timelines • Compile project estimation expenses, business cases, and ROI• Manage and review project scope across Business, Integrated System & Design, Analytics, and IT to communicate stakeholder expectations and adhere to budget constraints

2007 Minecode LLC Program Manager• Manager of customer relations, including Computer Associates, Prudential, Curtis1000, Hawkeye• Program lead for M6 platform and various $100K-$400K projects • Supervisor of development team and bug resolution• Prepare and update websites and products for Partners through M6 eCommerce platform• Assist with creation of UI skins and pageflex projects• Forecast future revenue leads and sales opportunities• Support marketing organization with development of marketing materials

2007 Microsoft (Contractor for Aditi Technologies) Marketing Product Manager• Operational lead for building and designing Microsoft web products • Drive ad and monetization of Windows Live Spaces as SME on theme creation tool • Provision 3rd party-developed Activities, Tabs and Windows Live agents, affecting the experience of Messenger users worldwide, and work with Windows Live Messenger Operations team • Manage Messenger Tab launches and updates in all International markets generating over revenue $9M in 2007 • Lead tester for compliance on all MSN Activities, Tabs, and Windows Live agents • Develop end-to-end process and functional implementation of building a Windows Live Space • Internal support SME to marketing, ad team, and designers for WL Spaces and Windows Live Messenger • Analyze and evaluate business workflow for WL Partner Center and MSN Spaces Social Network

2004 Verizon-2006 Engineering Specialist• Supervise Inventory Management team:• Delegate major roles and responsibilities, and lead team-building exercises • Guide and conducted quality assessments (including various audits) and organized sparing distribution across Northwest• Forecast supply needs, product placement and manage inventory levels for Washington, Oregon, to ensure effective and compliant equipment usage• Perform audits and investigate quality of Central Office equipment • Effectively train, service and support for field technicians by assisting them in the tracking of equipment • Prepare and present Inventory Management’s 2006 targeted plan for improving Customer Service