Anna Ryan Email & Phone Number

County Dublin, Ireland

County Dublin, Ireland

Customer Service • Answering all incoming calls / emailing / post & courier services / ordering of stationery & office supplies / cheque handling • Encouraging customer use of online portal & value-added servicesMaintaining customer accounts• Manage and maintain tender accounts including all admin and building relationships • In depth daily and monthly reports to key customer & public bodies • Responsible for collating accurate weekly pricing notifications for all customers Team driven targets – (Online portal usage & Value-added services uptake)• Responsible for organisation of team promotion & customer uptake of online services• Became an expert on our systems/portal and provided training to the wider team• Set & achieved/exceeded targets for each team member and collectively• Weekly in-depth reporting project progress including presentations to senior management• Consistent improvement on customer portal usage • Managed team incentives for exceeding targets & ensured recognition for highest achievers

County Dublin, Ireland

• Customer service focused role• Following up on issues when needed• Acquired the role of gas expert • HBM Trained – Currently Part of the HBM Team• Achieving daily targets of NPS and AHT, encourage team mates to achieve targets also• Supporting line-managers and colleagues• Dealing with all queries in a professional manner with an emphasis on customer satisfaction

County Dublin, Ireland

• General clerical duties e.g. filing, photocopying, answering/making telephone calls, dealing with emails, reception desk, etc.• Working as part of a team in delivering services• Dealing with the public/customers e.g. responding to queries and providing information• Information Technology usage e.g. word processing, spreadsheets, database, email and internet• Data entry – certifying medical certificates onto the ISTS system• Handle couriers and deliveries and distribution of post

County Dublin, Ireland

• Answering all incoming calls / emails and re-routing them to relevant parties• Meeting & greeting visitors ensuring they sign in & know where to go• Dealing with client enquiries at reception • General administration duties, photocopying, filing, typing etc.• Sending, logging & making out invoices for groups & handling cash / cheques• Use of Microsoft Office Outlook Calendar for organisation of rooms & bookings• Set-up of conference equipment e.g. projector / laptop• Set-up of conference room layout required by each group• Liaising with restaurant for group catering• Manual back up & filing of all group bookings & menu orders• Create database of contacts for mailing list using Access & updating regularly• Helping out catering staff by making teas & coffees for groups when busy• All other office & ad hoc duties involved with daily running of reception in a busy conference centre

Advanced Ecdl, Ecdl, Advanced Ecdl Certificate

Core Ecdl, Ecdl, Ecdl Certificate

City & Guilds London Advanced Diploma, Diploma In Hotel, Reception & Business, F.E.T.A.C Level 6 Award & City & Guilds London Advanced Diploma

Certificate In Business Studies Secretarial (Bbssx), Office Management & Secretarial Studies, F.E.T.A.C Level 5