Anna Schraidt Email & Phone Number

United States

Arizona, United States

I was responsible for processing and entering the daily customer payment into sub-ledgers. Apart from managing customer service requests, I collaborated with the collections team to assure accounts were reporting accurately. I monitored daily ACH Rejections and ACH Batch processing by manually posting all rejections and fees to the accounting system. Besides addressing issues promptly, I leveraged SalesForce to maintain detailed and organized notes as well as effectively communicate with existing contacts. I conducted extensive research to remain updated on industry regulations, trends, and technology. In addition to being instrumental in managing operations by working with team members and customers to find workable solutions, I carried out additional documentation reviews against supplied application details. I also oversaw pre-funding and funding functions. Furthermore, I showcased exceptional leadership by improving work processes and training others.

Scottsdale, Arizona, United States

I was responsible for processing and entering the daily customer payment into sub-ledgers. Besides managing customer service type requests, I collaborated with the collections team to assure accounts were reporting accurately. I monitored daily ACH Rejections and ACH Batch processing by manually posting all rejections and fees to the accounting system. Apart from developing procedures for daily tasks facilitating the onboarding of new employees, I utilized Salesforce to complete tasks promptly and efficiently. I partnered with sales teams to facilitate and meet daily and quarterly goals. In addition to conducting an applicant's financial and credit status analysis and evaluating assets and risk to determine loan feasibility, I leveraged self-reliance and leadership by training, meeting, and exceeding workflow needs. I listened carefully to customer complaints and swiftly resolved issues by taking appropriate action. I also consistently met service goals by offering exceptional service and customer attention.

Tempe, Arizona

I built strong client relationships and addressed clients' simple to complex issues and questions by leveraging strong communication skills. Besides offering on-the-spot support for ADP products, I was accountable for managing rehires, transfers, terminations, garnishments, and withholdings. I resolved errors and inconsistencies in financial entries, documents, and reports. I reviewed client feedback to suggest management corrective actions and solutions. Apart from comprehending consumer questions and offering insightful solutions, I organized and attended weekly meetings to discuss benchmarks and personal and team goals for the upcoming week. I offered exceptional client experience and positive customer support to encourage repeat business. I oversaw payroll, time, and attendance systems while onboarding new employees in time reporting and payroll systems. I also orchestrated proper processing of garnishments, offered child support, and distributed wage assignments. Moreover, I submitted payroll taxes in compliance with IRS guidelines and state regulations.

I was responsible for coordinating public relations, media relations, and crisis communications campaigns, including website copy and social media profiles and pages. Besides building and nurturing media relations, I conducted program results analysis to determine effectiveness. I facilitated the development, planning, and completion of project initiatives and utilized the library and scholarly databases to locate reliable resources. Apart from encouraging safety and learning, I coordinated multiple events and initiatives to support the operations of student organizations. I oversaw school, extracurricular activities, and work along with healthy social connections and personal health. I was also an integral part of student clubs, extracurricular activities, and sports with teamwork and dedication to sportsmanship and collaboration. Additionally, I maintained seasonal events and remained involved in student life throughout the education.

(Expected Graduation Date May 2017), Business Administration: Emerging Markets

Business Administration

Study Abroad: Germany Spring/Summer of 2016 Four months