Anna Schultz Email & Phone Number

Fort Atkinson, Wisconsin, United States

Janesville/Beloit, Wisconsin Area

-Act as the primary point of contact for all customers/distribution partners providing a professional and friendly service as well as delivering an exceptional first impression.-Interact with customers/distribution partners either by telephone, electronically or face to face to resolve order or product problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; proactively following up to ensure resolution.-Keep records of customer interactions of transactions, recording details of inquiries, complaints or comments, as well as actions taken within SalesForce-Provide general site support for SpaceNet (document library, order manage,etc), Configura (Order information tabs) and Salesforce (project registration) to distribution partners.-Communicate and coordinate with internal departments to respond promptly to customer inquiries on changes to scheduled ship date, shipping changes, ETO projects, special pricing, contract, etc.-ADS & Noble Military Quoting Team-liaison between the customer and DLA/MRO Team-Responsible for maintaining monthly reports to Executive Team. Reports include: Backlog Report, Daily Incoming/Shipment Report, Incoming Order Report

Menomonee Falls

Responsible for maintaining pricing structure in-line with company's overall goalResponsible for continuous improvement within the pricing departmentWork to achieve a positive margin for company's budget plansAssist with global objective world-wide to achieve a Quoting Dept to ensure on time delivery of quotes to customers based on contractual agreementMaintain pricing and contractual commitments to customers for an overall satisfying experience for the end-user

Menomonee Falls

Responsible for maintaining a broad South American/North American customer base Dealt with Spares and Repair orders for major AirlinersTrained new associates for the Customer Service Dept. and with new computer programsCommunicated with customers on a daily basis regarding their accountsProficient in programs such as Lotus Notes 8.5 and Quantum Control/ Movex/ Lawson Smart OfficeContributed to daily reports with specific dutiesWorked one-on-one with buyers in expediting spares and repair shipments for customersAssisted with AOG support almost daily with Airline customersInside Sales- Repair RepResponsible for maintaining a daily output of repairs for the facility.Kept daily tabs on repaired units, while ensuring customer pricing was consistant and on time deliveries were satisfied to meet customer expectations.Assisted in stock allocation for exchanges required to meet customer requirements. As well as managed retrofit/fleet campaigns for major airliners.Responsible for managing a high profile account for the 3rd largest civil aircraft manufacture worldwide, as well as their Q400 aircraft operational fleet program.

Watertown Wi

Assisted in plan-o-grams, resets and Re-Grand Opening ActivitiesArranged seasonal end-caps for Electrical/HardlinesTrained new associates for Customer Service Desk and with new computer programsOperated Customer Service Desk and communicated with customers on a daily basisContributed to annual inventories with specific dutiesReceived a "Holy Cow" award for customer serviceNegotiated with buyers and analysts in receiving shipments for customers

Managed restaurant and staff on weekendsMaintained customer service on a daily basis

Associate Degree Of Applied Science, Marketing, B

Formulated a new product mix for an existing product line Assisted in creating a marketing plan for a national clothing store. Proficient.

International/Global Studies, A

Received a certificate of completion for a Global Tourism and Marketing Seminar- 2005 (Ireland) 2004-2007

General Diploma

Received a certificate of completion for a Marine Ecology Program. Received a certificate of completion for The Washington D.C. Workshops.