Anna Swanson Email & Phone Number

Woodstock, Georgia, United States

Responsible for overseeing the day-to-day operations of 2 condo associations and 9 Homeowner Associations. Manage the community's finances, enforce rules and regulations, address resident concerns, and host monthly meetings. Work with the COA/HOA Board of Directors to create and implement policies, manage maintenance and repairs, and organize community events. Preparing and managing the Association's annual budget and delivering financial reportsCoordinating with vendors and contractors for repairs and maintenance requestsCommunicating with residents and addressing homeowner concerns, and assisting in dispute resolutionEnforcing the Association's rules and regulations on behalf of the AssociationPreparing and distributing agendas and minutes for board meetingsAct as a point of contact for the board of directors and the community

Savannah, Georgia Area

Sales: Develop service offerings and affix price points. Manage all sales leads, follow ups, site tours, client correspondence, sending proposals and contracts, processing payments and retrieving post event feedback.Marketing: Brand Development, logo and website design, blogging, ad layouts, managing all social media platforms - Facebook, Instagram, Pinterest, Tik Tok.Planning: Assist clients in event planning, partial planning and event management. Manage all aspects of private events including vendor selection, negotiating contracts, overall event design, food and beverage selection, run of show and floor plans. Daily Operations: Purchasing, social media marketing, in-person marketing, staff scheduling, employee training program, managing online presence, post event reviews, business renewals and taxes.Venue Management: Manage the daily sales and marketing for some local event venues. Manage contracts, invoicing, event set up, execution, and break down.

Savannah, Georgia Area

Manage all sales leads for Social Groups including: Weddings; Rehearsal Dinners; Family/Class Reunions; Military Formals; Church Groups; Anniversary and Birthday Celebrations.Manage all sales leads for Student Groups: School Field Trips, High School Proms, Fraternity/Sorority Formals; Girl Scouts and More. Respond to all client requests and leads in a timely manner. Schedule events, draft contracts, secure deposits. Act as the onsite coordinator for all special events ensuring the event runs smoothly for the client.Maintain a positive and professional relationship with the Savannah Chamber & Visitor Bureau and Savannah Waterfront Association.Partner with trolley tours, horse and carriage tours, walking tours and historic house tours to give tourists combination travel discounts.

Buford, Georgia

Dealing directly with customers either by telephone, electronically or face to face.Responding promptly to customer inquiries for wedding information and package pricingResolving customer complaints in a timely fashion in the event that a problem arose.Providing clients with a tour of all indoor and outdoor wedding venues and options.Processing all vender orders, client payments, and wedding requests.Directing banquet staff and set-up crews on all event preparation.Keeping records of customer interactions and transactions.Recording details of inquiries, comments and complaints for future reference and improved progress for internal staffing needs.Managing all aspects of event coordination and booking other needs such as golf tee times, spa appointments, equestrian appointments, boat reservations, and more. Coordinating all wedding day operations.Following up to gather customer feedback after the event was completed.

Alpharetta, Georgia

Dealing directly with customers either by telephone, electronically or face to face. Responding and Resolving customer complaints promptly.Handling check-ins, check-outs, making reservations, and night audit duties.Occasional breakfast attendant or social coordinator. Performing customer verifications.Processing orders, forms, applications and requests.Directing requests and unresolved issues to the designated resource.Managing customers' accounts, administrative duties, and following up on customer interactions.

St. Petersburg, Florida

Planned and developed a summer program for a resort and golf club that lacks year-round children’s activities for its guests and members. Interacted with guests and members to teach them of the new programs available Created themed weeks at summer camp with daily activity schedules including special crafts and activities to go along with that particular week’s theme. Handled registration and check-in and check-out for camp daily.Worked in the fitness center greeting members and verifying identification.Administrative and clerical work for the fitness center and for daily fitness classes.Led children’s activities at the pool decks for families after camp ended for the summer.

St. Pete Beach, Florida

Assisted in the coordination of group recreation events at a four diamond resort.Maintained the established standards of performance, service, hospitality, cleanliness and safety of the Activities Department to maximize guest satisfaction. Planned, organized, implemented and evaluated all day-to-day programs.Created the recreation and activities calendars for special events and holidays.Performed daily office procedures which include opening and closing the activities office, treat hunt, painting studio, daily accounting, and inventory management.Led corporate recreation and team building activities when needed.

Bachelor Of Education (B.Ed.), Parks, Recreation And Leisure Studies

Master Of Business Administration (M.B.A.), Business Administration And Management, General