Bay Avenue & Bay Square community malls operations and administration:• Overseeing all aspects of the mall operations including: leasing, tenant relations, marketing, events, promotions, control over the retail facilities management and oversight of the building maintenance.• Maintaing relationship with tenants and act as the focal point for all tenant requests and complaints.• Ensuring that tenant operations are aligned with contractual requirements and mall operating policies.• Monitoring of tenant fit-out activity to ensure completion within contractual timeframe.• Coordinating with leasing team to ensure timely renewals, mall strategy and tenant mix requirements are met.• Monitoring of retail tenant performance & recommending for termination of non-performing tenants.• Conduct annual customer satisfaction surveys in co-ordination with marketing and ensure that the required customer satisfaction levels are met.• Recommending changes to the mall strategy and tenant mix based on market conditions.• Ensuring that the mall operations and policies are aligned with market benchmarks and best practices & timely collection of rentals and various fees (service fee, turn-over fee, penalties etc.).• Resolving tenant payment defaults (bounced cheques, delayed payment) and ensure timely cash collection.• Monitoring tenant activities to ensure compliance with contract and mall management policies and procedures.• Implementing the Turn-over rent process and policy and ensure related financial documents are collected from tenants and the applicable turn-over fees are invoiced.• Coordinating with FM provider, Owner’s Association representative and various suppliers to ensure the upkeep and maintenance of the mall premises.Upon joining, was appointed Mall manager at Culture Village-Dubai Wharf & Manazel al Khor community malls.

•Budgeting-projection per project for year ahead, setting yearly targets.•Preparing and implementing leasing and marketing plans and strategies so as to exploit the current market demand and generate future demand for the retail leasing business in order to achieve or exceed projected units and revenue target.•Budget Review- the actual performance against budget on regular basis to ensure that projected units and revenue target are being achieved, in case of a short fall examines the reasons and take corrective measures to bring it back on track.Preparing a target list of the prospective customers, both local and international suitable for the type of properties available for leasing in the company profile, assess their due diligence, invites them to a presentation of videos, drawing, models etc.• Obtain information on competitors pricing policy, property specifications so as to revamp the company pricing policy and strategies to effectively position the property against the competition and enhance market share.•Preparing Progress Reports, leading Client meetings.•Preparing Lease Documents, consulting on market practices and negotiating the commercial terms with both Tenants and Developers.•Lease Administration: Ensures that the lease agreements are renewed in time and changes in terms and condition or rentals are correctly recorded and the rental is collected in time and in full so as to avoid any loss of money or dispute with the tenant. •Team Management: guiding, training and appraising motivation of the team to ensure high degree of productivity, efficiency and commitment.•Consulting on best positioning of existing assets, as well as projects in planning and development stages.• Conducting design reviews, aiming improve commercial viability and operational efficiency.• Active cooperation with Asset Management, Project Development, Offices, Hotels and Valuations departments on various assignments.

• From March-April responsible for first phase opening of Mall in Tbilisi, Georgia, then relocated to RAK, UAE within the same company• Conducting tenders for Cleaning, Security, Marketing service providers, awarding and negotiating the contracts• Preparing for approval the annual business plan for the center, monitoring performance monthly and developing where relevant the appropriate action plans to correct variances• Organizing the day to day management of the Center to achieve the highest levels of Mall Management in the Region• Preparing SOW and monitor quality of refurbishments, extensions, fit out works• Maintaining regular communications with all Tenants, issue reminders regarding Lease Agreement adherence to Mall rules• Obtain monthly sales report, rent and utilities payments, • Through awareness of the trading performance of tenants, anticipate tenant difficulties and work with the tenants to resolve them• Overseeing a marketing and promotional programme designed to support tenants and generate footfall to the Mall• Developing tenant design criteria to maximize the quality of store finishes • Overseeing the administrative function of the Mall• Reviewing expenses to achieve cost saving measures• Fulfilling HR functions, conducting recruitment, performance appraisals, time and tasks management supervision• Supervising Soft Services contractors• Enhance Customer Service, conduct regular Customer Surveys and monitor Complaint management

• Facilitated regular meetings and workshops with internal team members and the consultants • Assisted with the preparation and assessment of tender submissions and tender negotiations for all project consultants/contractors• Managed design consultants to ensure timely and accurate information flow and submissions• Developed, implemented and monitored project schedules and budgets• Kept project team well informed of changes within the project • Assisted Cost Manager in project feasibility, including communicating relevant project information which may impact project budgets• Assisted Design Manager with the design and technical plan review, including architectural, structural and MEP • Approval process and liaison with government agencies, utility providers and others to deliver projects on time• Assisted with the management of the contract administration process through the construction phase ensuring effective procedures and controls are developed to keep the project within budget and on programme• Worked with leasing consultant-JLL, Turkey to ensure best tenancy mix• Conducted meetings with potential anchor tenants • Controlled marketing materials production and organize retail venues• Provided store planning and design suggestions to the tenants

• Monitored internal costs to ensure targets are met • Assisted Project Manager on Procurement Strategy • Monitored and assembly of the tender documentation and tender event schedule • Reviewed and agreed consultants fee-proposals • Controlled over consultants payments and budget expenditure • Assisted in preparation / execution of consultants agreements • Prepared PCG, monthly reports, presentations • Completed project feasibility and project commerce • Submitted DAs and follow-up with authorities until approval received • Collated documentation for IHAP • Assisted with the preparation of interim valuations and recommendations for payment • Liaised with Project QS and Project Manager regarding all project scope and design / technical issues • Managed Design Team to ensure design progress remains compliant with Project Brief • Engaged with local community and authorities • Monitored all project documentation • Participated in negotiations with majors/anchors • Revised leasing budget and strategy • Liaised with Town Planning consultants • Consulted on ESD initiatives with Sustainability consultant

• Managed all tenant mix related issues, reporting directly to Managing Director• Developed and implemented Leasing strategy• Lead direct negotiations with European top anchor brands• Managed the Leasing and Incentives budget• Negotiated the terms and execution of all Lease Agreements• Personally controlled the all commercial and technical terms with majors• Controlled the work of leasing agent Jones Lang LaSalle (www.jll.ru)• Coordinated of all pre-opening activities including construction works and tenant fit-out with Bovis Lend Lease (www.bovislendlease.com)• Managed the internal Project Team• Worked with Retail Property Management Company Rodamco (www.rodamco.com) to develop operating strategy for facility after opening• Prepared the health and safety implementation plan for operating mall• Presented project on annual MAPIC exhibition in Cannes, France

• Liaison between JLL and Developer on all issues relating to leasing and marketing of projects • Developed Project Budget to demonstrate leasing strategy and target cash flow to developer’s investor (Israel Building Corporation) • Supervised leasing process and reporting to Developer on Tenant progress against time and budget targets • Negotiated Leasing Agreement terms and conditions • Administer terms / conditions of existing leases • Managed Leasing budget • Coordinated incentives and abatements budgets • Managed JLL / Developer Cash Flow • Attracted potential new Tenants and negotiated deals • Agreed technical details of premises fit out with tenant and development teams • Created concept plan including assessing best “tenant mix” • Adjusted AUTOCAD plans to agreed tenant’s premises configurations

• Key liaison between IKEA (as Developer) and 250 tenants • Ensured timely submission of all design documents • Provided technical support during lease negotiations • Controlled Tenancy fit outs implementation in accordance with the Developer’s guidelines• Coordinated on site sequence of sprinkler system installation works• Managed $1M income budget for fire alarm system installations • Monitored all additional work orders, execution and timely payments• Visited site daily with tenants regarding all issues of the project during pre and post opening phases• Managed all post opening defects and health and safety issues