Anna Watts Email & Phone Number

Rockvale, TN, US

Murfreesboro, Tennessee

Nashville, Tennessee

Greater Nashville Area, TN

Managed overall operation for Individual LTC/Life Claims.

Nashville, Tennessee

Responsibility for Southeast Region Commercial AccountsManaged Nashville, Atlanta and Orlando Work Comp officesResponsible for total claim outcome, expense, indemnity and customer satisfaction

Nashville, Tennessee

Implemented profitability controls in development of staff expertise within a given claims segmentation; eradicating need for outside consulting which resulted in increased profitability. Successfully targeted cost drivers by continuously analyzing claims where frequency and severity were rising.

Nashville Tennessee

• Appointed to develop new position as liaison between various branches and claim service center.
• Successfully maintained highest customer service satisfaction results as measured against all other claims centers within organization.
• Coordinated marketing tasks such as large account quotes and claim reviews.
• Traveled throughout the Southeast Territory meeting with agents and assisting marketing team in writing new accounts and account implementation.

Nashville, Tennessee

• Served on a cross-functional team in risk control and underwriting which successfully targeted inefficiency in profitability.
• Worked closely with individual branch management to create a higher rate of return on investment.
• Supported corporate in maintaining fiduciary controls by continuously self-auditing against internal corporate policy.
• Assisted Branch Presidents by working with members of their management team to develop their strategic plan including projected growth, management of agencies and profitability.