Delivered exceptional customer service as a Front Desk Manager, fostering positive client relationships and achieving high levels of satisfaction.Proficiently managed schedules and appointments for 25 beauty professionals, ensuring seamless coordination and exceptional customer service.Addressed and resolved customer complaints using strong communication and negotiation skills to achieve satisfactory resolutions.Conducted comprehensive training sessions for 5 newly hired… Show more Delivered exceptional customer service as a Front Desk Manager, fostering positive client relationships and achieving high levels of satisfaction.Proficiently managed schedules and appointments for 25 beauty professionals, ensuring seamless coordination and exceptional customer service.Addressed and resolved customer complaints using strong communication and negotiation skills to achieve satisfactory resolutions.Conducted comprehensive training sessions for 5 newly hired employees, equipping them with necessary skills and managing various tasks such as schedule management, inventory monitoring, and client interactions.Streamlined salon material orders, ensuring efficient procurement and accurate inventory management.Demonstrated resilience in resolving issues with unsatisfied clients and employees while maintaining professionalism and positive working relationships. Show less

Processed and organized 90+ student visa applications, ensuring compliance with government regulations and meticulous documentation.Collaborated on enrollment logistics for study abroad programs, coordinating travel arrangements and maintaining confidential records.Conducted detailed research in databases to support assigned tasks and projects.Led a team of 25+ student volunteers in conducting 400+ interviews, providing comprehensive recommendations for… Show more Processed and organized 90+ student visa applications, ensuring compliance with government regulations and meticulous documentation.Collaborated on enrollment logistics for study abroad programs, coordinating travel arrangements and maintaining confidential records.Conducted detailed research in databases to support assigned tasks and projects.Led a team of 25+ student volunteers in conducting 400+ interviews, providing comprehensive recommendations for admissions.Organized and managed enrollment and entertainment events with 200+ attendees, ensuring seamless execution.Facilitated effective communication between program leadership and students.Worked collaboratively in a highly cohesive team to accomplish tasks and overcome challenges.Demonstrated adaptability and increased responsibility during team leadership reorganization, ensuring smooth operations. Show less

Quickly learned applicable software applications in order to advise university students, families, alumni, and faculty on topics relevant to their experience at the University of Delaware including finances, admissions, registration, and more. Effectively and confidently responded to emails and phone calls from callers of various temperaments. Excelled as a team player on a large staff full of peers. Fielded questions regarding student wellness, safety, and other issues… Show more Quickly learned applicable software applications in order to advise university students, families, alumni, and faculty on topics relevant to their experience at the University of Delaware including finances, admissions, registration, and more. Effectively and confidently responded to emails and phone calls from callers of various temperaments. Excelled as a team player on a large staff full of peers. Fielded questions regarding student wellness, safety, and other issues to facilitate a comfortable campus environment. Show less

Accurately translated various lengthy documents and PowerPoints from English into Spanish for culturally inclusive nutritional education use. Lead a team composed of myself and 2 additional translation interns. Demonstrated excellent teamwork and organization skills by diligently assigning tasks to co-workers in order to meet due dates. Delivered status updates via Zoom meetings regarding the condition of projects and completion goals.