Anna Wright Email & Phone Number

Atlanta, Ga, Us

Strategic planning and execution of all current customer service and new hire positions. This includes managing and leading processes for continuous improvement of training and development. The emphasis is on customer care, quality management, workforce planning, coaching, mentoring, and training. Strategically create, plan, and run training programs for the Customer Service Department by developing custom training programs that may take place online, in classrooms, or training facilities. Executing successful training sessions includes, but not limited to, lectures, team exercises, videos, a self-guided instructional manual, or an online application. Training may be collaborative, allowing employees to connect informally with colleagues, experts, and mentors. By developing and deliver training programs for employees and customers to help them perform their jobs effectively and efficiently. This position requires working with Leadership and Subject Matter Experts (SME) to evaluate skill gaps and develop ways to close them. Essential Functions: • Assess needs Use surveys, interviews, and consultations to identify training needs. This may include learning about work situations that require training to help employees. Create materials Design training manuals, online learning modules, course materials, and other resources. Write instructor manuals, supplemental materials, job aids, and video and audio-visuals. • Deliver training Use a variety of instructional techniques, such as group discussions, lectures, simulations, and videos, to present training programs to employees at all levels. • Evaluate programs Test trainees to measure progress and evaluate the effectiveness of training. They may also assist in evaluating training programs overall. Establish a mentoring program to ensure the development of employee’s progression and skill development. •Schedule classes, identify facilities and speakers, monitor costs, set up systems and equipment, and coordinate enrollment.

Apartment Finder Account Manager migrated to Apartments.com Customer Senior Service position in 2015. Expertly answer high phone call volume with ability to take escalated calls. Manage training of new hire and updating all new hire materials. Manage daily call reports and monitor all incoming calls with Avaya. Manage monthly iovation report to monitor rejected listings and fraud. Manage shift schedules for SPM department. • Proficient in CoStar programs including Listing Verification System, Nice, Avaya, CoStar Assessor, Enterprise, Iovation and Westside Rentals Internals• Lead fun committee events which include budgeting, planning and coordinating of multiple departments. Successfully chaired the CoStar Annual Holiday party 2017 and 2019.• Lead CoStar Builds events for Atlanta office

Norcross

Managed all internet and print advertisements for eight markets. Lead communication point of contact for Publishers, Account Executives and Administrative Assistants for each market to ensure the accuracy and quality of each project. • Liaison between art department, production and markets with an in-house staff of 60 people.

Norcross, Ga

Execute all internet and print advertisements for eight markets. Handle all direct contact with Publishers, Account Executives and Administrative Assistances for each market to ensure the accuracy of each magazine. Solely responsible for the final layout of each publication. *Proficiently managed numerous projects simultaneously while working with strict deadlines.*Liaison between art department, production and markets with an in-house staff of 200 people.*Proficiency trained new staff members on print guidelines and policy.

Perform a wide array of critical support functions for the animal hospital. Direct all operational and sales activity, including managing a staff of 25 and supervising crucial animal maintenance. Solely responsible for hiring, scheduling, payroll and training the entire staff.

Norcross, Ga

Managed all aspects of the book publication, including layout, editing, index development, and interior design aimed toward a medical audience. Personally authored featured articles and columns in every issue. Worked closely with Publisher and Contributed Writers during the entire process.*Coordinated stringent and critical deadlines, frequently involving medical releases.*Conducted final editing, emphasizing consistency and ensuring style guidelines.*Solely responsible for conceiving ideas, investigating topics, and composing articles.

Promoted from an Account Executive position. Comprehensively responsible for the writing, layout, copy-editing, and proofing the entire publication. Managed a staff of six Contributing Writers. Routinely screened hundreds of press releases and selected new bits for publication.*Wrote articles for and edited the magazine educating the transportation industry in a variety of topics.*Noted for extremely effective writing skills with an acute ability to convey message concisely.

Norcross, Ga

Expertly arranged all business travel for headquartered office and three affiliate offices. Participated in new business development activities, handled follow-up prospective customer leads, roll-out strategies, and oral/written presentations to clients. Performed all client management, vendor relationships, and marketing material for each trade show.*Skilled in relationships building, proposal development, price negotiations, and products introductions.*Expertly organized all corporate parties, golf tournaments and other events at trade shows.*Successfully planned and executed sales presentations, product demonstrations, seminars, and trade shows which target senior-level executives.