• Provided support and solutions to customers via phone, chat and email• Processed credit card and PayPal payments daily• Reviewed orders for fraudulent activity• Ensured orders met standards and export and visual compliance laws set up by suppliers and/or the US Government• Revised customer service job descriptions handbook• Completed vendor forms for buyers• Created quotes and input purchase orders• Coordinated company and tenant wide bi-annual blood drives

• Facilitated on-line and in-store orders• Distributed customer’s local pick-up orders• Answered the phone and direct callers to the appropriate parties as necessary• Assisted customers with any needs upon entering the building• Scheduled tours and welcome groups as they arrived

• Supervised and cared for children ages 5 and 7• Instructed children in academic and social development leading to improved grades and increased involvement• Managed an active calendar for children’s school, sports and appointments

• Managed and trained employees and new hires on procedures and protocol at client buildings• Communicated with clients, employees and management to ensure all supplies and equipmentare properly maintained and stocked• Worked unsupervised in an expedient and thorough manner to maintain quality assurance

Researched potential employee benefit packages for a company of under 20 employeeso HSA, 401K, Health, Dental, Vision, Disability Insurance and Wellness Programs• Developed job postings and assisted in interview process

• Managed timely payments and coordinated customer contact records using Access database• Identified and recommended alternative assistance solutions• Exceeded company goals for daily call volume within first week of employment

• Managed lifeguard staff, assigned duties as well as open and close the facility• Organized competitive events for over 200 member swim team, volunteers and participants• Trained new employees on policies and procedures while maintaining excellent customer service