Specialist with primary focus on process improvements, specifically in the area of onboarding and new associate provisioning for all new additions to the Enterprise National Sales organization. The goal is to create the most consistent, effective and efficient new associate experience while improving the speed at which they are fully functioning and revenue producing for the firm. We aim to elevate our onboarding process, while greatly decreasing down time during the first crucial weeks as a new associate. Spearhead the onboarding and provisioning for all new associates in Corporate Institutional Sales, acting as a liaison with HR, Recruiting, Training and IT, among others. Stay engaged with the hiring managers and the new associates, from before their start date through their first weeks with the firm and be a resource for them in addition to their new manager and team. We aim to provide this resource to our newest associates in order that they will experience a much more fluid and seamless transition into their new roles, greatly improving their initial experience coming into the Fiserv family.

I am the HR Site Compliance Partner for our office verifying all newly hired associates' documentation providing proof of eligibility to work legally in the US. I work in and am familiar with the Guardian and LawLogix software programs.

Executive Assistant supporting 2 National SVPs and both of their teams with extended support to their managing SVP. Primary duties include calendar scheduling; booking travel; preparing expense reports; meeting and event preparation, logistics and planning; sales reporting and file maintenance; creating org charts; Salesforce data maintenance; facilities and space management support; IT support (ordering assets/troubleshooting issues); shipping and receiving; supply ordering; printer maintenance; HR assistance - entering requisitions and OOO approvals (as a proxy), onboarding new associates, assisting with exited associates (asset collection); and various other duties as needed.

Serve as Administrative Assistant to Regional Director of Operations, while also supporting the departments of Human Resources and Loss Prevention. Provide extended support for 15 District Managers and 290+ regional stores. Primary responsibilities include: Approving & processing invoices for the stores, ensuring prompt and accurate payment, while properly routing each cost to the appropriate general ledger; Planning local and long distance meetings (from Atlanta to Louisville, KY to Pensacola, FL), including coordination of travel plans, transportation, lodging, meals, special events, and supplies; Planning & executing a yearly overnight conference of all management within the region; Scheduling & executing weekly conference calls; Shipping and receiving to and from stores & other offices; Receipt & proper handling of customer service issues; Processing donation requests efficiently & effectively; Creating & maintaining an expansive array of spreadsheets logging regional data. Also serve as Office Manager; ordering supplies, maintaining office equipment & machinery, negotiating rates and services for the office, and serving as the primary point of contact at the office when other staff members are gone frequently.

Provided management support to store staff and district managers via human resources and inventory control. Maximized profits through product merchandising and management. Completed daily review of account maintenance including bad debt recovery. Responsible for staff scheduling as well as the hiring, training, and supervision of associates while maintaining a high level of quality customer service.

Processed mortgage loan applications in a fast paced environment. Responsibilities included opening the office daily; processing credit requests; acting as liaison between customers, loan officers, and lending institutions. Applications had to be compiled in strict format, with all necessary documentation included. It was my responsibility to ensure that all paperwork was completely accurate and in proper order. I processed multiple loans for up to eight loan officers at any given time.

Provided support to store managers by assisting in scheduling while also assisting in ensuring proper enforcement of policies and procedures; Opened and closed the store; Cash handling and Customer Service. Assisted in the set up of numerous new store openings.

Responsible for contacting creditors (via mail & phone) to verify individual customers’ disputes and updating credit file information accordingly. Evaluate and process documentation provided by consumers. Responsibilities also included: properly documenting creditors’ responses into the database, maintenance & up-keep of the fax machine. Serviced inbound consumer calls by responding to individual needs and inquiries while determining the appropriate internal action. Discussed credit file information and helped educate consumers. Remained well informed of rapidly changing credit laws in order to better educate and serve consumers. Received incoming written disputes of credit file information and was responsible for accurately interpreting the consumer’s needs and transferring the information into the database for further action. Responsible for final stage of individual customer dispute process. Ensured the integrity of credit file information, including creditor response, internal instructions and overall file appearance before consumer copy was generated.